Child Support Call Center Representative

Conduent • Milwaukee, WI

2d • Onsite

About The Position

The Child Support Call Center Representative handles inbound calls concerning child support receipts and disbursements in a fast-paced, high-volume environment. The representative responds to Wisconsin child support inquiries and complaints using established scripts and procedures, gathers information, researches and resolves inquiries, and informs callers about available services while assessing their needs. The role involves using multiple computerized systems, multitasking, and documenting each call.

This is an onsite, full-time position in Milwaukee, Wisconsin, paying an estimated $17 per hour. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., or until the last call waiting in the queue is handled. Benefits are available from day one for eligible roles. Compensation and eligibility may vary based on factors such as location, experience, performance, and business need.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills.
• Ability to work in a fast-paced call center environment.
• Basic computer skills and ability to navigate multiple systems.
• Reliable attendance and strong work ethic.
• Successful completion of a background check.

Nice To Haves

• Previous call center or customer service experience.
• Experience handling inbound customer support calls.
• Bilingual skills, if applicable.

Responsibilities

• Provide professional customer service support through inbound calls.
• Handle high-volume call center interactions efficiently and accurately.
• Respond to Wisconsin child support inquiries and complaints using standard scripts and procedures.
• Gather information and research and resolve inquiries, issues, and complaints in a timely manner.
• Inform callers about available services and assess their needs.
• Document each call and maintain accurate records through data entry and system updates.
• Use multiple computerized systems and multitask in a fast-paced environment.
• Follow company processes, compliance standards, and quality guidelines.
• Meet productivity, attendance, and performance metrics.
• Collaborate with team members to improve customer satisfaction.

Benefits

• Medical insurance for eligible roles, available from day one.
• Dental insurance for eligible roles, available from day one.
• Vision insurance for eligible roles, available from day one.
• Paid time off.
• Paid holidays.
• Paid training.
• Career growth and advancement opportunities.
• Supportive and inclusive work environment.
• Life and disability insurance.
• Retirement savings plan.
• Potential bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED