Child Care Resource Specialist

City of San Antonio • Tx 78223, TX

9d • Onsite

About The Position

Under general supervision, the Child Care Resource Specialist performs professional-level work assisting individuals with child care needs through telephone or face-to-face interviews and counseling. The role conducts eligibility intakes and recertifications for parents applying to the federally funded Child Care Services Program, calculates parent financial obligations, monitors adjustments and payments, maintains electronic and hard-copy case records, and coordinates child care arrangements between vendors and parents. The specialist also researches and justifies accounting adjustments, including computer entry, and provides customer service to internal and external customers.

The work is primarily inside an office environment. There is no supervisory responsibility. The assigned location varies according to departmental and program needs among four Pre-K 4 SA Education Centers in San Antonio. The position is funded by a time-limited sales tax approved by San Antonio citizens; it is at-will and unclassified, with no disciplinary appeal rights to the Municipal Civil Service Commission.

Requirements

• Bachelor's degree from an accredited college or university; preferred coursework is in Business, Child Development, or a related field.
• Knowledge of counseling and interviewing techniques.
• Skill in using personal computers and associated MS Windows-based software applications, such as Word and Excel, and federal/state-designed programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to maintain and submit accurate records within required time periods.
• Ability to communicate clearly and effectively.
• Ability to estimate time and materials needed for projects.
• Ability to perform all physical requirements of the position.
• Selected applicants must receive satisfactory results from pre-employment drug testing and background checks.
• Applicants may substitute two years of related full-time experience for one year of higher education, or one year of related higher education for two years of experience, toward minimum requirements.

Nice To Haves

• Ability to pass a Department of Family and Protective Services (DFPS) background check.
• Bilingual in English and Spanish.
• Prior professional experience working in a school environment.

Responsibilities

• Conduct preliminary and ongoing eligibility intakes and recertifications for parents applying for the federally funded Child Care Services Program.
• Calculate parents' financial obligations for child care services.
• Monitor adjustments and payments.
• Maintain electronic and hard-copy case records.
• Provide customer service to internal and external customers.
• Coordinate between vendors and parents to complete child care arrangements.
• Research and justify accounting adjustments, including computer entry.
• Perform related duties and fulfill responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level