Chief Revenue Cycle Officer

Harvard Medical Faculty Physicians

13d • $267,000 - $307,000

About The Position

Under the direction of the Chief Financial Officer of Harvard Medical Faculty Physicians (HMFP) at Beth Israel Deaconess Medical Center (BIDMC), the Chief Revenue Cycle Officer provides strategic leadership and oversight of HMFP’s professional revenue cycle operations. As a member of the executive management team, the CRCO works closely with HMFP Chief Administrative Officers and the Senior Executive Team to improve enterprise-wide revenue performance.

The CRCO develops and executes revenue cycle strategy spanning charge capture, coding, billing, collections, denial management, reconciliation, and optimization. The role ensures compliance with Medicare, Medicaid, and third-party payer requirements while maximizing revenue and minimizing risk. It also oversees revenue integrity, including audits and regulatory monitoring; the governance, configuration, and workflow consistency of HMFP’s billing platform; and third-party vendors providing revenue cycle services.

The position partners with finance, compliance, and clinical leadership to advance performance improvement, regulatory adherence, and sustainable financial outcomes. Executive responsibilities include leadership, communication, mentoring, empowerment, and effective resource management, in support of HMFP’s mission, vision, and values.

Requirements

• Bachelor’s degree required.
• At least 5 years of recent senior leadership experience required.
• At least 10 years of related work experience with knowledge of healthcare revenue cycle, including professional billing, reimbursement, and accounts receivable management.
• Deep understanding of billing workflows, payer rules, and Epic/RCM technologies.
• Strong interpersonal, verbal, and written communication, problem-solving, and decision-making skills.
• Ability to manage multiple initiatives, organize and prioritize issues, and meet aggressive deadlines and organizational goals.
• Strong mentoring and coaching experience with teams that have diverse levels of expertise.
• Ability to work effectively in a team-focused environment and communicate with physicians and executive leadership.

Nice To Haves

• Master’s degree in business or healthcare administration.
• Recent relevant experience in a physician organization or similar academic medical center environment.
• Experience managing outsourced revenue cycle management vendors.
• Prior experience with the Epic Resolute professional billing platform.

Responsibilities

• Develop a strategic plan for HMFP revenue cycle operations that supports organizational objectives and aligns with its mission and vision.
• Guide implementation of revenue cycle strategic initiatives by securing stakeholder alignment on strategies, tactics, and implementation approaches.
• Build collaborative relationships with internal stakeholders and vendors to develop and operationalize strategic and transformational roadmaps.
• Drive revenue cycle transformation using technology, process automation, and workforce and vendor optimization to improve collections, reduce denials, and enhance financial performance.
• Establish oversight and governance structures for strategy, key performance indicators, service-level expectations, and process accountability.
• Provide leadership and support governance processes that promote effective, efficient, standardized, and compliant practices across HMFP.
• Own governance of the billing platform and lead a team responsible for system configurations, work queues, claim edits, user roles, and workflows.
• Provide leadership oversight for revenue cycle partnerships supporting new market growth opportunities.
• Maintain working relationships with HMFP clinical and administrative leadership, BILH/BIDMC revenue cycle leadership, and strategic partners.
• Coordinate with BILH/BILPN on delegated functions affecting HMFP professional revenue cycle, including patient access, scheduling, registration, financial clearance, patient liability estimates, and patient collections.
• Use revenue cycle metrics, analytics, process improvement, and technology enhancements to develop plans for best-practice operational performance.
• Promote continuous improvement and innovation to enhance revenue cycle efficiency.
• Build a high-performing team measured by benchmark process performance, audit and compliance results, financial goals, and employee satisfaction.
• Plan, develop, and implement enterprise-wide approaches to maximize revenue, improve financial performance, generate cash flow, and increase operational efficiency.
• Collaborate with finance, operations, IT, and compliance leaders to integrate revenue cycle strategies with broader organizational goals.
• Develop and enforce standardized revenue cycle policies and best practices for efficiency, accuracy, and regulatory performance.
• Work with the ACFO, Strategic Finance & Analytics, to develop a metric-driven balanced scorecard for evaluating revenue cycle and contract performance against industry benchmarks.
• Develop and manage the HMFP Revenue Cycle department budget and staffing for the HMFP enterprise.
• Develop strategies to improve patient satisfaction with revenue cycle operations and the patient billing process.
• Provide advisory and operational assistance in acquiring, developing, and implementing innovative technologies, including revenue cycle business systems.
• Monitor and regularly report to HMFP Senior Leadership on performance metrics, contributing factors, and plans to address variances in financial targets, budgets, compliance, quality, customer service, and productivity.
• Maintain expertise in reimbursement methodologies and regulatory changes.
• Oversee development and execution of Enterprise Revenue Cycle to align with HMFP strategic priorities and department goals.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Retirement plan(s) with employer contributions
• Potential performance-based incentives, including productivity and quality bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Executive