Chief of Staff, Collaboration and Communication

JPMorganChase • Jersey City, NJ

4d

About The Position

The Chief of Staff, Collaboration and Communication (C&C) is a trusted partner to the C&C Product Line Lead and Leadership Team, working at the center of a global product line to connect strategy to execution, measure outcomes, and drive portfolio governance and operational oversight. The role leads organizational rhythms across organizational effectiveness, workforce strategy, financial management, communications, and change management in a complex technology environment.

The position partners with C&C leadership, product and engineering delivery teams, Finance, Human Resources, Business Management, and Employee Platforms enablement and governance teams. It helps improve execution discipline and efficiency, align portfolio work to objectives, and translate strategy into coordinated outcomes. The role also promotes reuse-first, AI-assisted practices while validating outputs and handling information according to data sensitivity requirements.

The Collaboration and Communication Product Line at JPMorganChase engineers, develops, and supports enterprise-wide solutions for collaboration and communication across a global workforce of more than 300,000 employees and the firm's client base. The organization emphasizes user experience, engineering excellence, experimentation, learning, continuous improvement, and teamwork.

Requirements

• At least 5 years of experience or equivalent expertise in technical program management, consulting operations, or leading complex technology projects and programs in a large organization.
• Proficiency in resource management, organizational and operational change management, portfolio management, conflict resolution, negotiation, and budget and financial management, including controls.
• Ability to collaborate across an organization and influence outcomes without direct authority.
• Experience turning complex and ambiguous information into meaningful content and clear action plans.
• Advanced analytical reasoning, critical thinking, and problem-solving skills for business, technical, and operational objectives.
• Ability to lead through change, manage dependencies, and maintain control in high-pressure, shifting environments.
• Advanced stakeholder management skills, including establishing productive relationships and driving outcomes aligned with business and firm objectives.
• Proactive problem-solving approach, with ownership of issues through resolution.
• Experience using enterprise-authorized AI capabilities for program management workflows, with strong validation habits, escalation when uncertain, and awareness of data sensitivity.
• Excellent written and verbal communication skills, including facilitation, presentation, and documentation for varied audiences.

Nice To Haves

• Familiarity with enterprise portfolio management tools and governance frameworks.
• Experience supporting or operating within a Chief of Staff function at a large, matrixed organization.
• Strong data analysis and presentation skills, with proficiency in Microsoft Excel and PowerPoint.
• Knowledge of technology delivery methodologies, including Agile and waterfall frameworks.
• Familiarity with enterprise collaboration and communication technologies.

Responsibilities

• Lead the Enablement and Chief of Staff function for C&C, partnering with product and engineering leads, technical program managers, Finance, Business Management, and HR on technology spend, monthly finance and business reviews, forecasts, budget alignment, and HR needs.
• Lead C&C portfolio governance, including portfolio reporting and executive-level performance insights, driving engineering teams’ book of work and alignment to OKRs in partnership with engineering leads and product owners.
• Partner with Employee Platforms Portfolio Management and Governance leads on annual budget planning and monthly reviews to support financial discipline and strategic alignment.
• Establish and manage C&C Leadership Team operating rhythms that improve transparency, accountability, and decision-making.
• Create, improve, and maintain cadenced processes that support consistent execution and keep C&C operations running, eliminating unnecessary toil where possible.
• Prepare briefing materials, presentations, and reports for the C&C Product Line Lead and Employee Platforms leadership, providing data, insights, and recommendations to facilitate decisions.
• Partner with C&C leaders, HR, and Finance on workforce planning, location strategy, organizational health, and talent priorities and reviews.
• Support change management and communications for transformation, process enhancements, and organizational restructuring across C&C.
• Lead discussions on C&C-relevant topics and participate in cross-group initiatives with Employee Platforms partners to drive cohesion and shared outcomes.
• Use enterprise-authorized AI capabilities to accelerate processes and workflows, validate outputs, and handle data according to sensitivity requirements.
• Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment with delivery standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed