Summer 2027 Intern - Collaboration and Communication Technology

American Family Insurance • Madison, WI

7d

About The Position

The Collaboration and Communication Technology team supports and manages the Microsoft 365 ecosystem, including Outlook, SharePoint, Microsoft Teams, Teams Phone, faxing solutions, and emerging technologies such as Microsoft Copilot. The intern will gain hands-on experience supporting day-to-day operations through reporting, user provisioning, basic scripting (preferably Python), and other entry-level administrative tasks. The role is suited to students with an IT background and an interest in infrastructure technologies, networking, and AI.

The intern will learn about the organization’s business environments, corporate culture, and structure; support small projects with management direction; perform analytical work; and present project results to management and/or department personnel. Interns may also perform duties normally handled by department professionals. Employees participate in New Employee Orientation during their first week, held in person at the Madison, Wisconsin Headquarters or another American Family core location, with virtual sessions possible depending on scheduling and availability.

Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Must be currently seeking a baccalaureate, master’s, or doctoral degree and be enrolled full-time at an accredited college or university, or as required by the university’s co-op program.
• Must have achieved 24 semester hours of academic credit before beginning the first work term.

Nice To Haves

• IT background and an interest in infrastructure technologies, networking, and AI.
• Basic scripting experience, preferably Python.

Responsibilities

• Develop an understanding of the organization’s business environments, corporate culture, and structure to support work initiatives.
• Support new ideas, systems, and procedures in collaboration technologies, and generate creative ideas and actions in response to changing situations.
• Support and plan work on small projects with direction from management.
• May assume duties normally performed in the department alongside professionals who perform these roles.
• Present project results to management and/or department personnel.
• Perform analytical work within the assigned functional area.
• Perform reporting, user provisioning, basic scripting, and other entry-level administrative tasks.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits; interns and contingent workers are not eligible for American Family Insurance Group benefits.
• Competitive 401(k) contribution; interns and contingent workers are not eligible for American Family Insurance Group benefits.
• Pension plan; interns and contingent workers are not eligible for American Family Insurance Group benefits.
• Annual incentive; interns and contingent workers are not eligible for American Family Insurance Group benefits.
• Nine paid holidays; interns and contingent workers are not eligible for American Family Insurance Group benefits.
• Paid time off program, with 23 days accrued annually for full-time employees; interns and contingent workers are not eligible for American Family Insurance Group benefits.
• Student loan repayment program; interns and contingent workers are not eligible for American Family Insurance Group benefits.
• Paid-family leave; interns and contingent workers are not eligible for American Family Insurance Group benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern