Chief of Staff, Collaboration and Communication

JPMorgan Chase & Co. • Jersey City, NJ

4d • $147,250 - $200,000

About The Position

As Chief of Staff in Collaboration and Communication (C&C), you will serve as a trusted partner to the C&C Product Line Lead and Leadership Team. You will sit at the center of a global product line, connecting strategy to execution, measuring outcomes, and leading operational rhythms across organizational effectiveness, workforce strategy, financial management, communications, and change management.

You will work closely with C&C leadership, product and engineering teams, and partners in Finance, Human Resources, Business Management, and Employee Platforms enablement. The role focuses on improving execution discipline and efficiency, strengthening portfolio governance, and translating strategy into coordinated outcomes in a complex technology environment. Success calls for strategic thinking, operational rigor, strong project management and communication, comfort navigating ambiguity, and the ability to influence senior stakeholders and align diverse teams.

The Collaboration and Communication Product Line engineers, develops, and supports enterprise-wide solutions that help JPMorganChase’s global workforce collaborate and communicate internally and with clients. The environment emphasizes user experience, engineering excellence, experimentation, learning, continuous improvement, teamwork, and diversity of thought.

Requirements

• At least 5 years of experience or equivalent expertise in technical program management, consulting operations, or leading complex technology projects and programs in a large organization.
• Demonstrated proficiency in resource management, organizational and operational change management, portfolio management, conflict resolution, negotiation, and budget and financial management, including controls.
• Ability to collaborate effectively across teams spanning an organization and influence outcomes without direct authority.
• Experience turning complex and ambiguous information into meaningful content and clear action plans.
• Advanced analytical reasoning, including critical thinking and problem-solving to break down business, technical, and operational objectives.
• Ability to lead through change, manage dependencies, and maintain control in high-pressure, shifting environments.
• Advanced stakeholder management expertise, including building productive relationships and driving outcomes aligned with business and firm objectives.
• Proactive problem-solving approach, with ownership of issues through resolution.
• Demonstrated experience using enterprise-authorized AI capabilities in program management workflows, with strong validation habits, escalation when uncertain, and awareness of data sensitivity.
• Excellent written and verbal communication, facilitation, and presentation skills, including producing documentation for varied audiences.

Nice To Haves

• Familiarity with enterprise portfolio management tools and governance frameworks.
• Experience supporting or operating within a Chief of Staff function at a large, matrixed organization.
• Strong data analysis and presentation skills, with proficiency in Microsoft Excel and PowerPoint.
• Knowledge of technology delivery methodologies, including Agile and waterfall frameworks.
• Familiarity with enterprise collaboration and communication technologies.

Responsibilities

• Lead the Enablement and Chief of Staff function for C&C, collaborating with product and engineering leads, technical program managers, Finance, Business Management, and HR to oversee technology spend, monthly finance and business reviews, revised forecasts, budget alignment, and HR needs.
• Lead C&C portfolio governance, including portfolio reporting and executive-level performance insights; partner with engineering leads and product owners to drive the engineering teams’ book of work and ensure alignment to OKRs.
• Partner with Employee Platforms Portfolio Management and Governance leads on annual budget planning and monthly reviews to support financial discipline and strategic alignment.
• Establish and manage C&C Leadership Team operating rhythms that improve transparency, accountability, and decision-making.
• Create, improve, and maintain cadenced processes to support consistent execution of deliverables and day-to-day operations, eliminating toil where possible.
• Prepare briefing materials, presentations, and reports for the C&C Product Line Lead and Employee Platforms leadership, providing relevant data, insights, and recommendations to facilitate decisions.
• Partner with C&C leaders, HR, and Finance on workforce planning, location strategy, organizational health, and talent priorities and reviews.
• Support change management and communications for transformation, process enhancements, and organizational restructuring across C&C.
• Lead discussions on topics relevant to C&C and participate in cross-group initiatives with Employee Platforms partners to drive cohesion and shared outcomes.
• Use enterprise-authorized AI capabilities to accelerate processes and workflows, validate outputs, and handle data according to sensitivity requirements.
• Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment with delivery standards.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed