Chef de projet client senior / Senior Client Project Manager

trane technologies • Montreal, QC

89d

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
As the Client Project Manager, you will leverage your relationship building ability to establish trust and transparency with your clients. Client Project Managers are responsible for our most important client relationships from the point of successful sale through installation and into algorithm deployment. Implementation of our technology involves a number of milestones, and the CPM is expected to highlight completion of these stages and articulate their value in modernization of client properties.
Additionally, BrainBox AI executives look to the Client Project team for insights into how we can improve our client experience, and you will be expected to continuously contribute to these efforts, directly and indirectly relating to your specific role. If you are excited by the prospect of solving the challenges articulated above and are interested in joining an accomplished team bringing autonomous energy-efficiency technology to the built environment, this role will be perfect for you!

Requirements

• B. Com., B. Sc. or B. Ing., experience technique ou avec les systèmes de CVC un atout.
• Au moins 2 années d'expérience en réussite client ou en chargé des comptes au sein d’une société de logiciels.
• Expérience dans la création et l’entretien de relations tout en s’efforçant d’atténuer les désabonnements et de stimuler la participation, les renouvellements et la fidélité ainsi que la rétention des clients.
• Capacité à créer une structure dans les situations ambiguës et à concevoir et réaliser des stratégies efficaces.
• Présence professionnelle et aptitudes à la communication impressionnantes.
• Solides compétences en prise de parole en public et en présentation.
• Niveau élevé d’organisation, de collaboration et de minutie.
• Passion pour la technologie et enthousiasme à l’idée de faire partie d’une société de logiciel-service à forte croissance.
• Expérience de travail avec des équipes interfonctionnelles (p. ex. ventes, produit, marketing, TI, exploitation).
• Expérience en chargé de projet (p. ex. MS Project, LiquidPlanner ou autre).
• Maîtrise de MS Excel et PowerPoint privilégiée.
• Le bilinguisme français-anglais est requis.
• In addition to fluency in French, successful candidates must have full professional proficiency in English in order to support and collaborate with English-speaking clients, colleagues and/or various stakeholders.

Responsibilities

• Serve as the main point of contact between BrainBox AI and various participants in any given implementation of our technology
• Communicate and deliver value to our clients throughout their project life cycle with BrainBox AI by maintaining a regular cadence with them
• Be the trusted partner for the client over the life of a Proof-of-Concept (POC) project and/or a Commercial Contract
• Understand client outcomes and manage client expectations by communicating with clients, analyzing client metrics / usage, and gathering other feedback to ensure activity and client engagement levels are kept high
• Represent the voice of the client and provide input on the installation process, the onboarding procedure, monitoring, ongoing value-added service, and support
• Serve as the primary contact for scheduling and coordinating flawless installation, the onboarding of new clients, training of end users and as post installation support
• Collaborate with the onboarding team to optimize BrainBox AI applications as per Clients’ requirements and expectations and troubleshoot technical issues raised by clients
• Gauge clients’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Identify opportunities for Clients to act as BrainBox AI advocates (e.g. testimonials, case studies)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees