Chat Product Manager

Zoom • Seattle, WA

4d • Hybrid

About The Position

As the Product Manager for Zoom Chat’s enterprise layer, you will own the admin controls, compliance frameworks, and cross-organization capabilities that large and regulated customers rely on. You will set product direction for IT, security, and compliance teams that govern messaging across their organizations. Working closely with Engineering, Design, Data Science, Security, and Legal, you will deliver technically rigorous and operationally meaningful experiences. This role is suited to a technical product manager energized by the systems and infrastructure behind enterprise adoption at scale.

The position uses a hybrid work arrangement and requires on-site presence two days per week at Zoom’s Seattle, Washington office. Remote arrangements are not available.

Requirements

• 5 to 8 years of product management experience, with demonstrated end-to-end ownership of a product or major product surface.
• Experience with messaging, collaboration, or communication products.
• Experience with enterprise admin, security, and compliance.
• Direct experience shipping AI-powered product features and the ability to articulate the product decisions behind them.
• Ability to reason about system architecture, APIs, permissions, and data models alongside engineering teams.
• Excellent written and verbal communication skills, including the ability to frame tradeoffs for engineering and executive audiences.
• Comfort with a flexible schedule to support real-time collaboration with globally distributed teams, including regular early morning or evening meetings.
• Ability to work on-site two days per week at the Seattle, WA office; remote arrangements are not available.

Responsibilities

• Own the admin, compliance, and external collaboration roadmap end to end, from strategy and requirements through delivery and post-launch iteration.
• Define admin settings and policy controls that scale from small businesses to large, regulated enterprises.
• Translate regulatory and compliance requirements into product requirements in partnership with Security and Legal.
• Build admin analytics and dashboards that give IT and compliance teams visibility into usage, adoption, and policy.
• Shape the permissions and trust model for external users and shared channels across organizations.
• Collaborate cross-functionally with Engineering, Design, and other stakeholders to scope, sequence, and deliver features against committed timelines.
• Communicate roadmap, tradeoffs, and progress to stakeholders across product, engineering, and go-to-market.
• Drive a consistent, unified experience across desktop, mobile, and web clients.

Benefits

• A benefits program with perks, benefits, and options intended to support physical, mental, emotional, and financial health, work-life balance, and community contribution.
• Opportunities to stretch skills and advance a career in a collaborative, growth-focused environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed