Chat Product Manager

Zoom • Seattle, WA

5d • $124,000 - $271,200 • Hybrid

About The Position

The Product Manager for Zoom Chat’s enterprise layer owns the admin controls, compliance frameworks, and cross-organization capabilities that large and regulated customers rely on. The role sets product direction for IT, security, and compliance teams that govern messaging across their organizations, and works closely with Engineering, Design, Data Science, Security, and Legal. It is suited to a technical product manager focused on the systems and infrastructure that enable enterprise adoption at scale.

This is a hybrid position requiring on-site presence two days per week at Zoom’s Seattle, Washington office; remote arrangements are not available. The Zoom Chat Product Team builds messaging experiences and enterprise capabilities that allow organizations to deploy Chat securely and at scale.

Requirements

• 5 to 8 years of product management experience, with demonstrated end-to-end ownership of a product or major product surface.
• Experience with messaging, collaboration, or communication products.
• Experience with enterprise administration, security, and compliance.
• Direct experience shipping AI-powered product features and the ability to articulate the product decisions behind them.
• Comfort reasoning about system architecture, APIs, permissions, and data models alongside engineering teams.
• Excellent written and verbal communication skills, including the ability to frame tradeoffs for engineering and executive audiences.
• A flexible schedule to support real-time collaboration with globally distributed teams, including regular early morning or evening meetings.

Responsibilities

• Own the admin, compliance, and external collaboration roadmap end to end, from strategy and requirements through delivery and post-launch iteration.
• Define admin settings and policy controls that scale from small businesses to large, regulated enterprises.
• Translate regulatory and compliance requirements into product requirements in partnership with Security and Legal.
• Build admin analytics and dashboards that give IT and compliance teams visibility into usage, adoption, and policy.
• Shape the permissions and trust model for external users and shared channels across organizations.
• Collaborate cross-functionally with Engineering, Design, and other stakeholders to scope, sequence, and deliver features against committed timelines.
• Communicate roadmap, tradeoffs, and progress to stakeholders across product, engineering, and go-to-market.
• Drive a consistent, unified experience across desktop, mobile, and web clients.

Benefits

• A variety of perks, benefits, and options intended to support physical, mental, emotional, and financial health, work-life balance, and community involvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed