Live Chat Support

ReqRoute•San Jose, CA

3d•Remote

About The Position

We are seeking a friendly, motivated, and customer-focused Live Chat Support Representative to assist customers through online chat. This entry-level role involves answering questions, providing product or service information, resolving basic concerns, and helping ensure a positive customer experience. It is an opportunity for individuals beginning a customer service career, with remote work, training, and guidance provided.

Requirements

No prior experience is required; customer service experience is an advantage.
Strong written communication and spelling skills.
Basic computer skills and familiarity with internet-based tools.
Ability to multitask and manage multiple chat conversations when needed.
Strong attention to detail and problem-solving abilities.
Positive attitude, willingness to learn, and dependable work ethic.
Reliable internet connection and access to a suitable computer.
Ability to work independently and meet assigned schedules.

Nice To Haves

Customer service experience.

Responsibilities

Respond to customer inquiries through live chat in a professional and timely manner.
Provide accurate information about products, services, and company policies.
Assist customers with basic issues, account questions, and order-related concerns.
Maintain a friendly, helpful, and professional tone in communications.
Document customer interactions and update relevant records.
Escalate complex issues to the appropriate department when necessary.
Follow established customer service procedures and quality standards.
Protect customer information and maintain confidentiality.