Charter Coordinator / Load Supervisor

Eastern Airlines LLC•Greensboro, NC

About The Position

The Charter Coordinator is responsible for coordinating, planning, and executing multiple aspects of charter flights. The position is full-time and FLSA-exempt, reports to the Manager of Ground Operations, and frequently interacts with the Manager of Dispatch, Manager of Crew Services, Director of Operations, Director of SOC, and others throughout the organization. Candidates should understand charter operations and demonstrate effective communication, supervisory or leadership skills, mature judgment, and the ability to reflect company values while working in a dynamic environment. The role also includes aircraft and supply coordination on non-flying workdays. Extensive domestic and international travel is required, and applicants must hold a valid passport and be able to travel regularly.

Requirements

Three or more years of ramp experience.
Valid passport and ability to travel regularly, including extensive domestic and international travel.
Strong computer knowledge, including intermediate-level Outlook, Microsoft Word, and Excel.
Ability to work collaboratively with employees and management.
Detail-oriented and consistently accurate, with the ability to meet deadlines and multitask in a fast-paced environment.
Excellent oral and written communication skills.
Pass a two-year drug and alcohol background check, a pre-employment drug test, and a criminal history records check (CHRC).
Eligibility to work in the United States.
Ability to perform work involving walking, standing, bending, kneeling, or similar activities that may at times be uncomfortable.
Good communication skills, supervisory and/or leadership skills, mature judgment, and the ability to demonstrate company values in a dynamic environment.
Thorough knowledge and understanding of charter operations.

Nice To Haves

Three or more years of airline ground operations experience in a widebody environment.

Responsibilities

Account for required charter documentation, including briefings, manifests, load-planning documents, and post-operation reports.
Review relevant information with the flight crew before departure.
Confirm catering is boarded and consult the charter briefing for details when it is.
Verify that the aircraft has been properly serviced and cleaned.
Identify yourself to the handling entity as Charter Coordinator upon arrival at a pickup location.
Request and verify the manifest, check fuel requirements, and request fuel when needed.
Oversee baggage loading and unloading by compartment and ensure aircraft loading follows EAL CLHM procedures.
Prepare, sign, and deliver the aircraft load sheet to pilots for weight-and-balance calculations.
Obtain and provide the flight crew with updated flight-plan paperwork.
Advise relevant personnel of potential delays, including those related to military operations, weather, or aircraft maintenance, and provide the root cause of delays incurred.
Coordinate passenger boarding with the crew and ground personnel at the location.
Collect fuel slips from military locations and provide them to Accounts Payable upon return.
Communicate pending delays, baggage-loading start and completion, passenger loading, door closure, and departure to designated personnel.
Be the first person off the aircraft at destination locations to coordinate passenger and baggage offloading.
Confirm hotel transportation and accommodations during overnight stays.
Search the aircraft after offloading and before departure to ensure no items have been left onboard.
Send post-operation reports to designated personnel and departments.
Use cargo manifests to address cargo overages, shortages, or damage.
Serve as GSC for the aircraft and passengers, implementing necessary safety and security precautions.
Ensure dangerous goods and HAZMAT are properly accepted, processed, loaded, stowed, and handled, and that the pilot NOTOC is completed.
Ensure compliance with ramp-service policies and procedures, particularly for cargo handling, fuelers, skycaps, security, catering, cleaning, and ground handling.
On non-flying workdays, coordinate servicing and cleaning of the assigned aircraft.
Order and stock onboard supplies.
Ensure hangar consumables are stocked and order additional inventory when stock is low.
Coordinate with Inflight regarding required aircraft stock checklists.