CHARTER COORDINATOR

Cutter Aviation•Phoenix, AZ

11d

About The Position

The Charter Coordinator is responsible for quoting and scheduling aircraft within the company fleet and coordinating trip details for crew and passengers while maintaining full operational control. The role participates in the on-call rotation and collects charter payments. It also includes maintaining OCC office equipment and aircraft to safety standards. The coordinator works directly with clients, brokers, flight crews, vendors, and internal departments. The position manages trip quoting, planning, follow-up, and flight following; arranges catering and ground transportation as needed; and uses computerized flight-scheduling software to assess aircraft availability, quote trips, and enter reservations and ancillary services. The coordinator also supports the department clerically, handles a high volume of calls and email requests, follows applicable TSA requirements, and acts as Ground Security Coordinator for charter flights. After-hours and weekend on-call availability is required as needed.

Requirements

Strong active listening skills.
Ability to analyze aircraft performance using charts and tables.
Strong computer skills, including MS Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Sense of urgency and ability to meet critical timelines.
Detail-oriented, organized, and able to multitask under deadline pressure.
Team player with strong interpersonal skills and willingness to work cross-functionally with multiple departments.
Self-motivated and able to work with little or no supervision, while understanding efficiency and profitability.
Ability to understand applicable Federal Aviation Regulations concerning crew duty time and rest, maintenance and inspections, airworthiness, over-water operations, and related matters.
Clean driving record.
Ability to pass a background check.
Ability to pass a drug screening test.

Nice To Haves

Pilot's license.
1–3 years of work experience in the aviation field.
Understanding of Part 91 and Part 135 regulations.
Experience in a Part 135 or Part 91 Charter Coordinator position.

Responsibilities

Communicate directly with clients, brokers, and flight crew.
Provide clerical support for the department as required.
Answer a high volume of incoming phone calls and email requests.
Manage trip quoting, planning, follow-up, and flight following.
Arrange catering and ground transportation for clients as needed.
Provide after-hours and weekend on-call availability as required.
Use computerized flight-scheduling software to assess aircraft availability and quote trips.
Adhere to applicable TSA requirements and act as Ground Security Coordinator for charter flights.
Maintain positive relationships with clients, brokers, outside operators, and vendors to support sourcing needs.
Quote, source, confirm, and enter flight reservations and ancillary service requirements into computer software applications.
Work with Flight Operations to ensure service standards are met and identify potential issues that could hinder service delivery.
Collect charter payments.
Maintain OCC office equipment and aircraft to safety standards.