Front Load - Route Supervisor

Waste Pro USA • Jacksonville, FL

5d • Onsite

About The Position

The Residential Route Supervisor oversees daily service delivery to residential Waste Pro customers, ensuring contracted services are delivered safely, on time, and cost-effectively in accordance with company practices, procedures, and applicable regulations. The role applies Waste Pro Core Values and positive leadership principles when supervising drivers and daily operations.

The supervisor greets drivers at the yard, oversees pre- and post-trip inspections, reinforces safety practices, monitors routes and productivity, and addresses service, equipment, customer, and employee issues. The role also trains and evaluates employees, supports accident and injury investigations, maintains compliance records, and drives or assists on routes when needed to cover shortages or help drivers who are behind schedule. The position works primarily outside supervising in the field and may require flexible scheduling, including weekends, as well as availability by phone for operational issues.

Requirements

• High school diploma or equivalent and 3–5 years of experience in transportation, management, logistics, or the waste industry; alternatively, an associate's degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, route assessments, and employee supervision.
• Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
• Basic computer skills and general knowledge of Microsoft applications.
• Knowledge of OSHA, DOT, ANSI, and other related federal, state, and local regulations.
• Valid Class A or B commercial driver's license, or ability to obtain one within 3 months of hire, and a personal and business driving record that meets Waste Pro standards and insurance requirements.
• Excellent verbal and written communication skills.
• Proven customer service skills.
• Ability to work independently, make decisions, and resolve problems.
• Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
• Ability to maintain and portray a positive attitude toward staff and customers.

Nice To Haves

• Previous supervisory or management experience preferred.
• Knowledge of first aid techniques is helpful.

Responsibilities

• Supervise drivers and daily operations, including greeting drivers at the yard and ensuring pre- and post-trip inspections are completed.
• Maintain a clean and safe work environment and ensure compliance with company policies.
• Communicate and reinforce Decision Driving techniques, safety guidelines, safe work practices, and weekly safety training.
• Route new service starts, arrange container delivery and service days, review daily productivity reports, reroute non-performing routes, minimize labor costs, and schedule timely can removals for cancelled service.
• Follow routes to monitor service quality and respond to dispatch calls or Trac-Ez messages.
• Resolve customer issues, complaints, and inquiries; clarify unique service requirements with drivers; address overloaded cans; renew contracts or refer service changes to sales representatives; and coordinate with city, state, and municipal contacts.
• Conduct route observations and check corrals, cans, surrounding debris, bin placement and labeling, gates, route cleanliness, and truck appearance; complete observation reports and discuss findings and training needs with drivers.
• Monitor daily pre-trip inspections, address inspection findings, and coordinate truck repairs with the shop manager.
• Monitor driver time and attendance, route sheets, disposal tickets, DOT hours-of-service compliance, and Waste Pro regulations.
• Complete accident and injury reports and respond to vehicle accident investigations, workers' compensation matters, and property damage claims.
• Train and orient new employees.
• Conduct performance evaluations, track attendance, complete disciplinary actions, and attend meetings using positive leadership principles.
• Ensure front loaders are cleaned daily.
• Drive and assist on routes to cover shortages and help drivers who are behind schedule.
• Attend assigned company-sponsored training courses and keep current on job-appropriate technology used by Waste Pro USA.
• Perform additional duties assigned by the supervisor.

Benefits

• Quarterly bonus opportunity of up to $3,500 per quarter for Residential, Roll Off, and Commercial Route Supervisors, recognizing commitment to safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED