Capacity Load Coordinator

JOHN S CONNOR•Hanover, MD

2d•$45,000 - $55,000•Hybrid

About The Position

Join a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence. Our Culture People and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee’s role in our success. Our focus on customer satisfaction and innovation ensures that every team member’s contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow. The Capacity Load Coordinator is responsible for coordinating domestic freight shipments by securing carrier capacity, scheduling transportation, monitoring loads, and maintaining communication throughout the shipment process. This role works closely with carriers, customers, and internal operations teams to ensure freight is picked up and delivered efficiently, accurately, and on time. The Capacity Load Coordinator supports day-to-day 3PL trucking operations by identifying available carriers, obtaining and comparing rates, tracking shipments, maintaining accurate documentation, and assisting with the resolution of transportation issues.

Requirements

High school diploma or equivalent required.
Minimum of 1 year of experience in 3PL trucking, transportation, freight brokerage, or domestic freight operations required.
Experience coordinating shipments and communicating directly with motor carriers required.
Strong knowledge of domestic trucking and 3PL transportation operations.
Ability to coordinate multiple loads and manage changing priorities in a fast-paced environment.
Strong communication and customer service skills.
Ability to develop and maintain professional relationships with carriers, customers, and internal teams.
Strong problem-solving skills with the ability to respond quickly to shipment delays and transportation issues.
Strong attention to detail and organizational skills.
Ability to accurately maintain shipment documentation and transportation records.
Comfortable obtaining and comparing carrier rates and coordinating transportation schedules.
Proficiency with Microsoft Office and transportation/logistics systems.
Ability to work independently and collaboratively within a team environment.

Nice To Haves

Experience with truckload (TL), less-than-truckload (LTL), carrier capacity, shipment tracking, and transportation documentation preferred.
Experience using a Transportation Management System (TMS) or other transportation/logistics software preferred.

Responsibilities

Coordinate domestic truckload (TL) and less-than-truckload (LTL) shipments from pickup through final delivery.
Identify and secure qualified carrier capacity based on shipment requirements, availability, service, and cost.
Communicate with carriers to obtain rates, confirm availability, and coordinate pickup and delivery schedules.
Provide carriers with accurate load details, routing instructions, delivery requirements, and other necessary shipment information.
Monitor and track active shipments to ensure timely pickup and delivery.
Communicate shipment status and updates to customers and internal operations teams.
Proactively identify delays, missed pickups, delivery issues, or other service disruptions and assist with resolving them.
Maintain accurate shipment, carrier, rate, and tracking information within company transportation and logistics systems.
Review and maintain transportation documentation, including bills of lading, rate confirmations, and proof of delivery.
Assist with rate requests and provide transportation pricing information as needed.
Build and maintain positive working relationships with carriers to support reliable capacity and service.
Assist with resolving discrepancies related to shipment details, carrier rates, accessorial charges, or delivery status.
Support domestic operations with shipment coordination, documentation, invoicing, and recordkeeping as needed.
Escalate significant shipment issues or irregularities to senior staff or supervisors.
Perform other duties as assigned by management.