Channel Program Manager
About The Position
TD SYNNEX is seeking a highly organized, relationship-focused Channel Program Manager to lead the onboarding and activation of new vendor and reseller partners. The position serves as the primary point of contact throughout the partner onboarding lifecycle, supporting a seamless path from initial onboarding through revenue-generating enablement initiatives. This visible role combines project management, partner engagement, operational execution, and cross-functional collaboration. The manager coordinates internal teams and external stakeholders to integrate new partners into the DLT by TD SYNNEX ecosystem and position them for long-term success. The preferred location is the Herndon, Virginia area or within a distance that allows access to the office as business needs require. Minimal travel is expected, with occasional travel opportunities as needed.
Requirements
- At least 3 years of experience in program management, project management, partner management, operations, customer success, vendor management, onboarding, or a related field.
- Experience coordinating multiple projects and stakeholders simultaneously.
- Strong organizational skills, attention to detail, and follow-through.
- Excellent verbal, written, and presentation skills.
- Ability to build relationships and influence stakeholders across all levels of an organization.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently and collaborate effectively within cross-functional teams.
- Comfort engaging with external partners and internal leaders in a fast-paced environment.
- Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
- Bachelor's degree or equivalent combination of education and relevant professional experience.
Nice To Haves
- Experience with vendor, reseller, channel, partner, or customer onboarding programs.
- Experience supporting public sector organizations or government-focused business environments.
- Familiarity with partner enablement, go-to-market planning, or channel operations.
Responsibilities
- Lead end-to-end onboarding for new OEM vendors, reseller partners, and professional services partners.
- Manage partner onboarding activities, documentation, agreements, questionnaires, and operational requirements.
- Serve as the primary liaison between vendors, resellers, and internal departments, including Sales, Marketing, Operations, Finance, Contracts, and Legal.
- Coordinate system setup, partner activation, and operational readiness across multiple business functions.
- Facilitate internal and external kickoff meetings and support partner transition into sales enablement and revenue-generating programs.
- Drive execution of the Power Up program, helping new partners ramp up and engage with TD SYNNEX sales teams.
- Define, measure, and report onboarding metrics, service levels, and program performance indicators.
- Build and maintain relationships with partner stakeholders, including executive-level contacts.
- Develop and maintain partner-facing resources, communications, newsletters, website content, and onboarding materials.
- Evaluate and improve onboarding processes, tools, and best practices to enhance the partner experience.
- Collaborate with senior leadership to achieve onboarding milestones, timelines, and business objectives.
Benefits
- Elective benefits tailored to the employee's country and lifestyle.
- Formal leadership and professional development programs, plus on-demand courses.
- Seminars and events supporting financial, physical, and mental well-being through the global Life Empowerment Assistance Program.
- Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
- An onboarding program that connects new coworkers within their first 30 days.
- Internal peer-led inclusive communities and activities, including business resource groups, local volunteering events, and environmental and social initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
