Program Manager - Channel Product Operations

KeyBank • Brooklyn, OH

1d • $96,000 - $181,000 • Hybrid

About The Position

The Program Manager manages interrelated projects and, in some cases, ongoing operations to deliver shared business objectives. The role uses business acumen, critical thinking, and relationship skills to manage cross-functional requirements and scope, resource planning, finances and benefit realization, risks and issues, quality, organizational change management, communications, and reporting. The Program Manager works with Project Managers to monitor component projects’ cost, schedule, and technical performance; manage dependencies; and escalate key risks and issues to the program owner. The role also manages internal stakeholders, which may include external stakeholders, and reports program metrics to program and business owners.

The position leads one or more large-scale, complex programs in a fast-paced environment. Programs may involve multiple lines of business and functional areas, span multiple years, include senior or executive sponsorship and steering committees, and use third-party resources and virtual teams. The Program Manager builds partnerships with senior functional managers, supports business cases and project prioritization, develops integrated plans and budgets, manages resources, vendors, risks, change, communications, and deliverables, and supports knowledge transfer to business-as-usual functions.

The role is based in a hybrid work environment, with a stated work-location category of Hybrid (3+ days). The position is eligible for a base salary of $96,000 to $181,000 annually and incentive compensation. Benefits eligibility is referenced, but specific benefits are not listed in the posting.

Requirements

• At least 5 years of complex project or program management experience.
• Bachelor’s degree preferred, or equivalent experience required.
• Work autonomously and demonstrate Key leadership competencies; be organized and self-disciplined; influence and challenge broadly; and make timely decisions.
• Demonstrate strategic thinking, expert problem-solving and conflict-management skills, and a successful record of complex enterprise project or program execution against budget, schedule, scope, and risk targets.
• Understand how business strategy connects to corporate goals and strategy, including the financial and risk impacts of program delivery.
• Demonstrate executive- or leadership-level written, verbal, and presentation skills, and adjust communication to the audience.
• Clearly explain the program’s future-state impact on business and enterprise strategy.
• Coach cross-functional team members, encourage open feedback, learn from feedback, support personal and team development, and mentor staff.
• Proactively manage risks, assess impacts and priorities, identify corrective or mitigating actions, escalate risks and issues in a timely manner, motivate others to resolve them, report impact and status, and manage project and program interdependencies.
• Manage vendor contracts and resource performance.
• Meet the role’s physical demands: prolonged sitting; communicating in person or by phone; frequent PC or laptop use; and occasional lifting, pushing, or pulling of bags weighing up to 10 pounds.

Nice To Haves

• Project Management Professional (PMP) certification or equivalent.
• Change Management certification or equivalent.
• Scrum Master certification.

Responsibilities

• Lead one or more complex programs involving multiple lines of business and functional areas, potentially including third-party resources and virtual teams.
• Build partnerships with senior functional managers and their management teams to prioritize projects and provide or receive direction.
• Support business case development; register, consolidate, and prioritize projects; create funding plans; and administer pipeline checkpoints.
• Define and manage program scope, scope changes, objectives, requirements, deliverables, and value proposition.
• Develop integrated program plans; manage dependencies and critical paths; and track and report milestones and status.
• Ensure potential effects on external client experience are addressed in project solutions and plans.
• Estimate and track resource needs and utilization; assess staffing or vendor needs; manage onboarding and offboarding; and monitor vendor labor performance.
• Prepare program budget proposals and recommend budget changes; forecast and track costs and report variances.
• Identify, track, escalate, and resolve issues and conflicts; conduct impact analysis and prioritization; manage dependencies; and escalate risks with corrective or mitigating actions.
• Tailor methods and metrics; administer configuration management and version control; follow project policies and standards; conduct assessments; coach and mentor teams; and manage deliverable reviews and sign-offs.
• Lead program communication planning, execution, and reporting, and liaise with key stakeholders.
• Support change management planning, design, and implementation, including communication and training.
• Manage documentation and knowledge transfer to business-as-usual functions and conduct lessons-learned reviews.
• Manage vendor contract execution and ensure adherence to contract provisions, where applicable.
• Comply with KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in clients’ and Key’s best interests.
• Perform other duties as assigned; duties and activities may change or be added at any time with or without notice.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits eligibility is referenced; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior