Change Manager

West Pharmaceutical Services • Williamsport, PA

5h • Onsite

About The Position

The Change Manager is accountable for improvement, change, and transformation activities generated by or affecting the Value Stream. The role provides leadership, coordination, and oversight across departments and functions to support Value Stream change goals and KPIs while protecting operational delivery requirements. It ensures collaboration and performance of the Value Stream Management Team in support of the change agenda and coordinates and directs change-dedicated resources as needed. The position reports directly to the Operations Manager.

The Change Manager develops and organizes change plans, identifies improvement opportunities, coordinates changes with cross-functional teams and stakeholders, and ensures operational readiness for program transitions. The role creates plans that address readiness, timing, estimated costs, impacts, safety, quality, regulatory requirements, communication, training, and implementation risks. It monitors change effectiveness and performance measures, adjusts plans as needed, and represents Value Stream change and transformation plans to internal and external stakeholders.

This is an onsite role, with all scheduled workdays onsite, in a manufacturing facility housing plastic injection molding machines. The role requires adherence to safety and quality policies, company confidentiality, and applicable procedures. Travel is listed as 5%, up to 13 business days per year, with minimal travel also noted. Relocation assistance is offered.

Requirements

• Bachelor's degree in Management or Engineering, or equivalent from a four-year college.
• Minimum 8 years of experience; the posting also lists 8–10 years of experience.
• Experience working with ISO standards, FDA, and cGMP.
• Ability to assist in developing and organizing detailed change plans within a Value Stream.
• Ability to collaborate with cross-functional teams and key stakeholders and organize changes affecting the Value Stream.
• Ability to ensure operational readiness for program transitions while maintaining operational efficiency.
• Project or programme management capabilities.
• Understanding of safety and quality standards.
• Ability to design and deliver clear communication plans.
• Ability to support teams in acquiring skills and knowledge to adapt to change.
• Experience assessing change risks and developing mitigation approaches.
• Ability to monitor change effectiveness and adjust plans as needed.
• Ability to represent Value Stream change and transformation plans to stakeholders.
• Ability to comply with company safety and quality policies and relevant SOPs.
• Ability to work constructively in a potentially stressful environment with competing resources while maintaining company confidentiality.
• Must tolerate fumes and particulate generated from plastics.
• May need to stand or sit for extended periods and travel to other facility areas and divisions when necessary.
• Must have good visual acuity; when customer requirements necessitate it, must be able to distinguish color differences for product and safety issues, with or without corrective lenses.
• Hearing ability sufficient to hear audible alarms from distances up to 150 feet.
• Ability to lift and carry items weighing up to 50 pounds.

Nice To Haves

• Pharmaceutical manufacturing experience.

Responsibilities

• Assist in developing and organizing plans for changes within the Value Stream.
• Identify opportunities for improvement and change within the Value Stream.
• Collaborate with cross-functional teams and stakeholders to assess change impacts and coordinate, schedule, and organize changes.
• Ensure operational readiness for the agreed transition of programs from other functions to the Value Stream.
• Create comprehensive change plans covering readiness, timing, estimated costs where applicable, and assessment of proposed impacts.
• Verify that changes are safe and do not compromise operational safety, quality, or regulatory standards.
• Help design or deliver communication plans informing Value Stream staff and other stakeholders about upcoming changes and their effects on schedules and work.
• Support the Value Stream team in acquiring the knowledge and skills needed to adapt to changes.
• Conduct implementation risk assessments for change initiatives and develop risk mitigation strategies with the VSLT to minimize production and quality disruption.
• Track change effectiveness and develop adjustments to plans as needed.
• Ensure change performance measures and KPIs align with site reporting requirements.
• Represent Value Stream change and transformation plans, strategies, and needs to internal and external stakeholders alongside the Operations Director and other Value Stream Leaders.
• Support and contribute to Lean Sigma programs and activities toward delivery of set targets.
• Comply with company safety and quality policies and relevant SOPs.

Benefits

• Relocation assistance.
• Benefit programs supporting team members' and families' physical, mental, emotional, and financial health.
• Opportunities for lifelong learning, growth, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager