Change Manager

West Pharmaceutical Services • Loyalsock Township, PA

2d • Onsite

About The Position

The Change Manager runs improvement, change, and transformation activities generated by or impacting the Value Stream. The role provides leadership, coordination, and oversight across the departments and functions supporting Value Stream change goals and KPIs. It ensures effective collaboration and performance of the Value Stream Management Team while protecting operational delivery requirements. The position reports directly to the Operations Manager and coordinates and directs change-dedicated resources as required.

The role develops and organizes plans for Value Stream changes, identifies improvement opportunities, coordinates with cross-functional teams and stakeholders, and ensures operational readiness for program transitions. It creates implementation plans that address readiness, timing, estimated costs where applicable, safety, quality, regulatory standards, communications, training, and risks. It monitors change effectiveness, aligns performance measures with site reporting requirements, and represents Value Stream change plans and needs to internal and external stakeholders.

This is an onsite position requiring attendance at the workplace for all scheduled workdays. Relocation assistance is offered. The work environment is a manufacturing facility containing plastic injection molding machines; employees must tolerate fumes and particulates from plastics. The role may involve stressful conditions due to competing resources, and requires maintaining company confidentiality. Travel is listed as 5%, up to 13 business days per year, with minimal travel also noted.

Requirements

• Bachelor’s degree in Management or Engineering, or equivalent from a four-year college.
• At least 8 years of experience; the posting also states 8–10 years of experience is required.
• Experience working with ISO standards, FDA requirements, and cGMP.
• Awareness of relevant company SOPs and ability to comply with them.
• Ability to comply with company safety and quality policies.
• Ability to tolerate fumes and particulates generated by plastics in a manufacturing facility.
• May need to stand or sit for extended periods and travel between facility areas and other divisions when necessary.
• Good visual acuity; where customer requirements necessitate it, ability to distinguish color differences for product and safety issues, with or without corrective lenses.
• Hearing ability sufficient to hear audible alarms from distances up to 150 feet.
• Ability to lift and carry items weighing up to 50 pounds.

Nice To Haves

• Pharmaceutical manufacturing experience.
• Change management skills, including developing and organizing detailed Value Stream change plans.
• Cross-functional collaboration and stakeholder coordination skills.
• Operational readiness expertise for transitions from other functions while maintaining operational efficiency.
• Project or program management capabilities.
• Knowledge of safety and quality standards.
• Effective communication and communication-plan delivery skills.
• Ability to support training and team adaptation to changes.
• Experience conducting risk assessments and developing mitigation strategies.
• Ability to monitor change effectiveness and adjust plans.
• Stakeholder engagement skills and ability to represent Value Stream change and transformation plans.

Responsibilities

• Assist in developing and organizing plans for changes within the Value Stream and identify opportunities for improvement and change.
• Collaborate with cross-functional teams and key stakeholders to understand change impacts and coordinate, schedule, and organize changes.
• Ensure operational readiness for successful program transitions from other functions to the Value Stream.
• Create comprehensive change plans, including implementation readiness, timing, estimated costs where applicable, and assessment of proposed changes’ impacts.
• Verify that changes are safe and do not compromise operational safety, quality, or regulatory standards.
• Help design or deliver communication plans to inform Value Stream staff and other stakeholders about upcoming changes and their effects on work schedules.
• Support the Value Stream team in acquiring the knowledge and skills needed to adapt to changes.
• Conduct implementation risk assessments for change initiatives and develop mitigation strategies with the VSLT to minimize production and quality disruption.
• Track change effectiveness and prepare adjustments as needed.
• Ensure change performance measures and KPIs align with site reporting requirements.
• Represent Value Stream change and transformation plans, strategies, and needs to internal and external stakeholders alongside the Operations Director and other Value Stream Leaders.
• Support and contribute to Lean Sigma programs and activities toward set targets.
• Comply with the company’s safety and quality policies.

Benefits

• Relocation assistance
• Benefit programs supporting team members’ and families’ physical, mental, emotional, and financial health
• Opportunities for lifelong learning, growth, and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior