Change Management Specialist

MedImpact•San Diego, CA

4d•$156,148 - $281,067•Hybrid

About The Position

MedImpact Healthcare Systems, Inc. is seeking a Change Management Specialist to own or support change strategy and execution for complex or highly visible enterprise programs. The role translates program objectives into actionable change plans that prepare impacted stakeholders, support adoption, manage operational and compliance risk, and help leaders achieve measurable outcomes. It coordinates readiness, communications, training, go-live planning, command center support, and post-launch stabilization. The position partners with program managers, product owners, operational leaders, technology teams, compliance, HR, communications, support teams, and subject matter experts to integrate change work into program delivery. It develops and manages executive-ready change plans, sponsor action plans, stakeholder engagement plans, communications calendars, training roadmaps, readiness dashboards, and hypercare plans. The role also supports Change Management Center of Excellence reviews and the Change Management forum, represents assigned projects in daily live-support routines, and measures readiness and adoption using feedback, usage data, training completion, support volumes, operational indicators, stakeholder sentiment, and program-specific metrics. This is an internal- and external-client-facing position requiring strong customer service and interpersonal communication skills. The role has no supervisory responsibilities. The position works on-site at the San Diego headquarters or another company location, or remotely with management approval based on business requirements. Domestic travel may be required. Typical core business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; the incumbent must be flexible to work beyond traditional hours, including nights, weekends, or holidays, as required to fulfill responsibilities and meet deadlines. The stated pay scale is $156,148–$281,067, with a midpoint of $218,608. Actual compensation depends on experience, education, qualifications, and other factors. The position is not eligible for sponsorship.

Requirements

BS/BA and 13 or more years of experience, or an equivalent combination of education and experience, plus 10 years of subject-matter expertise in respective areas.
Intermediate to advanced knowledge of Microsoft Office software, including Outlook, Word, Excel, and PowerPoint.
Intermediate to advanced knowledge of MS Project or SmartSheet and Visio.
Intermediate knowledge of at least one content management system, such as SharePoint, Confluence, or a wiki.
Demonstrated ability to learn new software tools.
Experience leading change across multiple workstreams, stakeholder groups, business functions, and leadership levels.
Experience supporting product or platform releases, go-lives, command centers, hypercare, operational readiness, and transition-to-support activities.
Strong or advancing executive communication, facilitation, issue-framing, and decision-support skills.
Experience building change strategies for technology-enabled transformation, process redesign, operating model changes, or regulatory- or compliance-driven programs.
Ability to connect change work to measurable adoption, readiness, support, stabilization, operational, client or member experience, or business outcome metrics.
Ability to define problems, collect data, establish facts, and draw valid conclusions, and to apply logical or scientific thinking to a wide range of problems.
Ability to apply fractions, percentages, ratios, and proportions to practical situations, and to work with probability, statistical inference, geometry, and trigonometry concepts.
Ability to write routine reports and correspondence, speak effectively before groups, and write business correspondence and procedure manuals.
Demonstrated competencies in composure, decision quality, organizational agility, problem solving, customer focus, drive for results, peer relations, time management, dealing with ambiguity, learning on the fly, and political savvy.
Ability to perform the essential duties with or without reasonable accommodation, including the physical demands described in the posting.
Ability to work the hours required to fulfill responsibilities and meet deadlines, including beyond traditional hours and nights, weekends, or holidays as required.
Must provide adequate support to internal clients and be available for regular coordination with employees, colleagues, clients, or vendors and for collaborative stakeholder decision-making.

Nice To Haves

JIRA and Power BI experience is highly desirable.
PMP or another project management certification is desired but not required.
Healthcare, payer, PBM, pharmacy, claims, formulary, clinical, government programs, or related experience is strongly preferred.
Domestic travel may be required.

Responsibilities

Lead or support end-to-end change strategy, planning, and execution for complex, strategic, cross-functional programs.
Own or support program-level change plans spanning product readiness, stakeholder engagement, communications, training, business readiness, go-live preparation, command center support, hypercare, and transition to long-term support.
Conduct stakeholder, change impact, readiness, adoption risk, training needs, support model, and go-live risk assessments across business, clinical, operational, technology, client-facing, and compliance groups.
Develop integrated change strategies covering sponsorship, communications, engagement, training, business readiness, resistance management, cutover support, reinforcement, adoption measurement, and stabilization.
Partner with program managers, product owners, operational leaders, technology teams, compliance, HR, communications, support teams, and subject matter experts to integrate change work into program delivery plans.
Create and manage executive-ready change plans, sponsor action plans, stakeholder engagement plans, communications calendars, training roadmaps, readiness dashboards, and hypercare plans.
Assist project teams and leads with preparation for Change Management Center of Excellence reviews.
Assist the Director-Change Management in conducting the Change Management forum.
Establish readiness governance routines and escalate adoption risks, stakeholder misalignment, support model gaps, training gaps, access or permissions issues, operational readiness gaps, and decision blockers.
Resolve issues independently or with assistance from a Change Lead II or III or the Director-Change Management.
Coordinate launch and transition communications across internal teams and, where applicable, external or client-facing audiences and long-term support teams.
Represent assigned projects at daily live-support routines.
Support dashboard and reporting needs, issue-triage workflows, and post-go-live stabilization plans.
Measure adoption and readiness using qualitative and quantitative feedback, usage data, training completion, support volumes, operational indicators, stakeholder sentiment, and program-specific success metrics.
Coach product owners, business change champions, and program team members assigned to the initiative.
Provide excellent service to internal and external clients, respond promptly to client needs and service requests, solicit feedback, manage difficult or emotional situations, and meet commitments.