Change Management Specialist

MedImpact Healthcare Systems, Inc.•San Diego, CA

1d•$156,148 - $281,067•Onsite

About The Position

MedImpact Healthcare Systems, Inc. is hiring a Change Management Specialist to own or support change strategy and execution for complex or highly visible enterprise programs. The role turns program objectives into actionable change plans that prepare impacted stakeholders, support adoption, manage operational and compliance risk, and help leaders achieve measurable outcomes. It coordinates readiness, communications, training, go-live planning, command center support, and post-launch stabilization. This is an internal- and external-client-facing position requiring strong customer service and interpersonal communication. The role has no supervisory responsibilities. The position is based on-site at the San Diego Headquarters or another company location; remote work may be permitted with management approval based on business requirements. Domestic travel may be required. The exempt position follows typical core hours of Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility to work beyond traditional hours, including nights, weekends, or holidays, as business needs require.

Requirements

Bachelor's degree (BS/BA) and 13 or more years of experience, or an equivalent combination of education and experience; 10 years of subject-matter expertise in respective areas.
Experience leading change across multiple workstreams, stakeholder groups, business functions, and leadership levels.
Experience supporting product or platform releases, go-lives, command centers, hypercare, operational readiness, and transition-to-support activities.
Strong or advancing executive communication, facilitation, issue-framing, and decision-support skills.
Experience building change strategies for technology-enabled transformation, process redesign, operating model changes, or regulatory/compliance-driven programs.
Ability to connect change work to measurable adoption, readiness, support, stabilization, operational, client/member experience, or business outcome metrics.
Intermediate to advanced knowledge of Microsoft Office software, including Outlook, Word, Excel, and PowerPoint.
Intermediate to advanced knowledge of MS Project or SmartSheet and Visio.
Intermediate knowledge of at least one content management system, such as SharePoint, Confluence, or a wiki.
Demonstrated ability to learn new software tools.
Ability to define problems, collect data, establish facts, and draw valid conclusions; apply logical or scientific thinking to practical and intellectual problems.
Ability to apply fractions, percentages, ratios, and proportions to practical situations and work with probability, statistical inference, and fundamentals of geometry and trigonometry.
Ability to write routine reports and correspondence, business correspondence, and procedure manuals, and speak effectively before groups of customers or employees.
Ability to perform the stated physical requirements, including occasional lifting or moving of up to 25 pounds, with reasonable accommodation where applicable.
Must provide adequate support to internal clients and be available for regular interactions and coordination with employees, colleagues, clients, or vendors, and for collaborative decision-making.
The position is not eligible for sponsorship.

Nice To Haves

Healthcare, payer, PBM, pharmacy, claims, formulary, clinical, government programs, or related experience is strongly preferred.
JIRA and PowerBI experience is highly desirable.
PMP or other project management certification is desired but not required.

Responsibilities

Lead or support end-to-end change strategy, planning, and execution for complex, strategic, cross-functional programs.
Own or support program-level change plans covering product readiness, stakeholder engagement, communications, training, business readiness, go-live preparation, command center support, hypercare, and transition to long-term support.
Conduct stakeholder, change impact, readiness, adoption risk, training needs, support model, and go-live risk assessments across business, clinical, operational, technology, client-facing, and compliance groups.
Develop integrated change strategies covering sponsorship, communications, engagement, training, business readiness, resistance management, cutover support, reinforcement, adoption measurement, and stabilization.
Partner with program managers, product owners, operational leaders, technology teams, compliance, HR, communications, support teams, and subject matter experts to integrate change work into program delivery plans.
Create and manage executive-ready change plans, sponsor action plans, stakeholder engagement plans, communications calendars, training roadmaps, readiness dashboards, and hypercare plans.
Assist project teams and leads in preparing for Change Management COE reviews and assist the Director of Change Management in conducting the Change Management forum.
Identify readiness governance routines and escalate adoption risks, stakeholder misalignment, support model gaps, training gaps, access or permissions issues, operational readiness gaps, and decision blockers; resolve issues independently or with assistance from Change Lead II or III or the Director of Change Management.
Coordinate launch and transition communications across internal teams and, where applicable, external or client-facing audiences and long-term support teams.
Represent assigned projects at daily live-support routines and support dashboard and reporting needs, issue triage workflows, and post-go-live stabilization plans.
Measure adoption and readiness using qualitative and quantitative feedback, usage data, training completion, support volumes, operational indicators, stakeholder sentiment, and program-specific success metrics.
Coach product owners, business change champions, and program team members assigned to the initiative.
Provide customer service to internal and external clients, including managing difficult or emotional situations, responding promptly to needs and service requests, soliciting feedback, and meeting commitments.