Change Management Specialist
About The Position
Accenture Federal Services is seeking a Change Management Specialist to drive user adoption and organizational transformation as its AI platform scales across federal enterprise environments. The role develops and executes change strategies that minimize resistance, maximize engagement, and support successful adoption of AI-powered capabilities across diverse stakeholder groups and security domains. The specialist assesses change impacts and organizational readiness, creates and delivers training and communications, engages stakeholders, and builds change champion networks. The role measures adoption, gathers feedback, adapts strategies to emerging challenges, coordinates change activities with product releases, and documents practices and lessons learned to support continuous improvement and consistent adoption across enterprise environments.
Requirements
- Bachelor's degree required.
- Eight years of experience in change management or related fields.
- Expertise in change management methodologies, stakeholder engagement, and training development.
- Proven ability to develop and execute enterprise-level change management strategies.
- Experience conducting change impact assessments and analyzing organizational readiness.
- Strong communication skills and experience developing comprehensive communication plans.
- Ability to design and deliver varied training programs and materials.
- Experience working in federal enterprise environments, including classified and unclassified settings.
- Excellent facilitation skills and experience building change champion networks.
- Strong strategic planning and project management skills.
- Experience collaborating with cross-functional teams, including Product Management, Business Analysts, and executive leadership.
- Ability to adjust strategies based on metrics, feedback, and emerging challenges.
- Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position.
- US work authorization that does not now or in the future require visa sponsorship.
Responsibilities
- Develop and execute enterprise-level change management strategies for AI platform adoption across federal agencies and security domains.
- Conduct change impact assessments to identify affected stakeholders, processes, systems, and organizational structures.
- Analyze organizational readiness and develop mitigation strategies for resistance, capability gaps, and cultural barriers.
- Design and deliver end-user training through workshops, virtual sessions, and self-paced learning materials.
- Plan and execute roadshows, demonstrations, and stakeholder engagement activities to build awareness of AI capabilities.
- Create communication plans that provide stakeholders with timely, relevant information throughout the change journey.
- Develop training materials such as user guides, quick reference cards, video tutorials, and job aids.
- Facilitate stakeholder workshops to gather requirements, address concerns, and co-create adoption strategies.
- Build change champion networks and empower advocates to drive grassroots adoption.
- Establish adoption metrics and feedback mechanisms to measure engagement, satisfaction, and proficiency.
- Conduct stakeholder analysis to identify key influencers, decision-makers, and user communities requiring targeted engagement.
- Develop role-based training curricula for different user personas and job functions.
- Support organizational change initiatives by coaching leadership, facilitating decisions, and removing adoption barriers.
- Coordinate with Product Management and development teams to align change activities with release schedules and feature rollouts.
- Gather user feedback and lessons learned to inform product improvements and future change strategies.
- Scale change management practices across enterprise environments while maintaining consistency and adapting to organizational contexts.
- Monitor adoption progress and adjust strategies based on metrics, feedback, and emerging challenges.
- Document change management processes, best practices, and lessons learned for continuous improvement and knowledge transfer.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
