Change Management Lead, US Channel Sales BPR

Apple • Cupertino, CA

5d

About The Position

As part of Apple’s US Business Process Re-engineering (BPR) team, the Change Management Lead focuses on the people side of change, including business processes, systems, and technologies that impact teams in US Business Channel Sales. The role assesses change readiness, drives user adoption, and delivers operational excellence, working closely with the global change team to support the creation and delivery of change. It focuses on optimizing internal workflows, empowering business partners, and driving continuous improvement across systems and technologies. The position offers an opportunity to implement fast and effective change across regional and global teams in Apple Sales.

Requirements

• Typically requires 7+ years of experience in project management, change management, or related experience.
• Knowledge and experience implementing change management principles, methodologies, and tools, including assessing change readiness.
• Experience with waterfall and agile delivery models.
• Experience leading large-scale organizational change efforts, including adoption of new systems and processes.
• Experience project managing enhancements or releases with product and engineering teams, from intake and prioritization through scoping and release coordination.
• Ability to interact and communicate effectively with a wide range of technical and business teams, adapting communications for the audience.
• Ability to establish trust and credibility and influence cross-functional and partner-facing stakeholders toward a common goal.
• Curiosity and eagerness to understand relevant business processes and systems.
• Exceptional written, verbal, and presentation skills for varied audiences and seniority levels.
• Strong attention to detail and organization, with the ability to work strategically and tactically, dive into operational detail, and turn strategy into tangible deliverables.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Change management certification, such as PROSCI, or another designation.
• Demonstrated use of AI tools to create training materials and communications and automate repeatable work.
• Experience leading change for Sales or Sales Operations stakeholders.
• Advanced degree.

Responsibilities

• Assess change readiness and drive user adoption of new processes, systems, and technologies.
• Deliver operational excellence and support the creation and delivery of change in collaboration with the global change team.
• Optimize internal workflows and empower business partners to succeed.
• Drive continuous improvement across systems and technologies.
• Lead large-scale organizational change efforts, including adoption of new systems and processes.
• Project manage enhancements or releases with product and engineering teams, from intake and prioritization through scoping and release coordination.
• Communicate with technical and business teams and adjust communications and messaging for intended audiences.
• Influence cross-functional and partner-facing stakeholders toward a common goal.
• Turn strategy into tangible deliverables and manage both strategic and tactical operational details.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior