Change Management Intern

Acrisure•Grand Rapids, MI

3d•Onsite

About The Position

Acrisure is seeking a Change Management Intern to support its Transformation team. Working alongside change management and engagement professionals, the intern will contribute to communications, stakeholder engagement, change risk and impact assessments, and adoption reinforcement for business and technology initiatives. The role offers hands-on experience in enterprise transformation, including technology and AI adoption, operating model changes, workflow and process transformation, and initiatives spanning functions, businesses, and geographies. The intern will work in a fast-paced environment where assignments may be ambiguous or evolve over time, and will be expected—with coaching—to ask thoughtful questions, bring structure to unclear work, help shape practical plans, and deliver as priorities change.

Requirements

Currently pursuing or recently completed an associate’s, bachelor’s, or graduate degree in business, communications, human resources, organizational development, psychology, marketing, information systems, or a related field.
Excellent written and verbal communication skills, with an interest in making complex information clear and accessible.
Organized, dependable, and detail-oriented, with the ability to manage multiple assignments and meet deadlines.
Comfortable collaborating with others, asking thoughtful questions, incorporating feedback, and actively engaging with business professionals.
Working knowledge of Microsoft 365 applications such as Word, PowerPoint, Excel, Outlook, and Teams.
Comfortable working in a fast-paced, evolving environment where priorities may shift and deliverables may not be fully defined.
Able to learn quickly and approach unfamiliar assignments with curiosity and a positive, solutions-oriented mindset.
Able to remain organized, responsive, and thoughtful under pressure while balancing multiple priorities and deadlines.
Flexible and adaptable, with the judgment to ask for guidance when needed and the confidence to propose ideas when there is room to shape the approach.
Able to work in an ambiguous and changing environment, iterate quickly, and improve work as new information becomes available.
Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Experience or an interest in pursuing a profession in change management, employee engagement, communications, learning, project management, or enterprise transformation.
Prior internship, campus leadership, volunteer, project, or work experience is strongly desired.

Responsibilities

Assist with developing and maintaining change management plans, communication plans, stakeholder lists, training plans, and project trackers.
Conduct research, organize information, and turn evolving or incomplete inputs into useful materials for change initiatives.
Coordinate meetings, capture notes, track action items, and follow up on agreed next steps.
Draft and edit communications, including emails, FAQs, presentations, leader talking points, and employee updates.
Tailor messages for different audiences while maintaining clear, consistent, brand-aligned language.
Support town halls, listening sessions, and other engagement activities, including logistics and materials.
Organize stakeholder feedback, summarize common questions, concerns, and themes, and recommend solutions.
Assist with creating and reviewing job aids, quick-reference guides, learning materials, and support resources.
Help coordinate training sessions, office hours, Q&A sessions, and post-launch support activities.
Share observations and practical ideas to improve the employee experience.
Gather information and document findings for change impact and stakeholder assessments.
Help maintain dashboards, status reports, and presentation materials communicating progress, risks, and outcomes.
Assist with surveys, feedback collection, and basic analysis of awareness, readiness, and adoption.
Handle business information responsibly and follow confidentiality and data-handling expectations.
Participate in team meetings, working sessions, and reviews, incorporating feedback into deliverables.
Collaborate with partners across transformation, communications, learning, and business teams.
Explore responsible uses of AI and digital tools to improve research, content development, and team productivity.