Change Management Intern

Acrisure•Grand Rapids, MI

2d•Onsite

About The Position

Acrisure is seeking a Change Management Intern to support its Transformation team. Working alongside experienced change management and engagement professionals, the intern will contribute to communications, stakeholder engagement, change risk and impact assessments, and adoption reinforcement for business and technology initiatives. The role offers hands-on exposure to enterprise transformation, including technology transformation, responsible adoption of AI and digital capabilities, operating model changes, and workflow and process transformation across functions, businesses, and geographies. The intern will help develop practical change management plans and deliverables as priorities evolve. With coaching from the change management team, the intern will be expected to ask thoughtful questions, bring structure to ambiguity, learn quickly, and deliver in a fast-paced environment where assignments may not be fully defined at the outset. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Requirements

Currently pursuing or recently completed an associate’s, bachelor’s, or graduate degree in business, communications, human resources, organizational development, psychology, marketing, information systems, or a related field.
Excellent written and verbal communication skills, with an interest in making complex information clear and accessible.
Organized, dependable, and detail-oriented, with the ability to manage multiple assignments and meet deadlines.
Comfortable collaborating with others, asking thoughtful questions, and incorporating feedback.
Comfortable working in a team environment and actively engaging with other business professionals.
Working knowledge of Microsoft 365 applications such as Word, PowerPoint, Excel, Outlook, and Teams.
Comfort working in a fast-paced, evolving environment where priorities may shift and deliverables may not be fully defined.
Able to learn quickly and take on unfamiliar assignments with curiosity and a positive, solutions-oriented mindset.
Able to remain organized, responsive, and thoughtful under pressure while balancing multiple priorities and deadlines.
Flexible and adaptable, with the judgment to ask for guidance when needed and the confidence to propose ideas when there is room to shape the approach.
Able to work in an ambiguous and changing environment, iterate quickly, and improve work as new information becomes available.
Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Experience or current professional development in change management, employee engagement, communications, learning, project management, or enterprise transformation.
Prior internship, campus leadership, volunteer, project, or work experience is strongly desired.

Responsibilities

Assist with developing and maintaining change management plans, communication plans, stakeholder lists, training plans, and project trackers; recommend approaches and help shape deliverables as needs become clearer.
Conduct research, organize information, and turn evolving or incomplete inputs into clear materials that support change initiatives.
Coordinate meetings, capture notes, track action items, and follow up with team members on agreed next steps.
Draft and edit communications, including emails, FAQs, presentations, leader talking points, and employee updates.
Tailor messages for different audiences while maintaining clear, consistent, brand-aligned language.
Support town halls, listening sessions, and other engagement activities, including logistics and materials.
Organize stakeholder feedback, summarize common questions, concerns, and themes, and recommend solutions to feedback.
Assist with creating and reviewing job aids, quick-reference guides, learning materials, and support resources.
Help coordinate training sessions, office hours, Q&A sessions, and post-launch support activities.
Identify opportunities to improve the employee experience by sharing observations and practical ideas.
Support change impact and stakeholder assessments by gathering information and documenting findings.
Help maintain dashboards, status reports, and presentation materials that communicate progress, risks, and outcomes.
Assist with surveys, feedback collection, and basic analysis to help assess awareness, readiness, and adoption.
Handle business information responsibly and follow applicable confidentiality and data-handling expectations.
Participate in team meetings, working sessions, and reviews, incorporating feedback into assigned deliverables.
Collaborate with partners across transformation, communications, learning, and business teams.
Explore responsible uses of AI and digital tools to improve research, content development, and team productivity.