Change Management Intern

Acrisure, LLC • Grand Rapids, MI

3d • Onsite

About The Position

Acrisure is seeking a Change Management Intern to support its Transformation team. Working alongside change management and engagement professionals, the intern will contribute to communications, stakeholder engagement, change risk and impact assessments, and adoption reinforcement for business and technology initiatives. The role provides hands-on exposure to enterprise transformation, including technology adoption, operating model changes, workflow and process transformation, and change initiatives across functions, businesses, and geographies.

The position suits a curious, fast-learning, resilient, and creative individual. Work moves quickly, and assignments or deliverables may not be fully defined at the outset. With coaching from the change management team, the intern will ask thoughtful questions, bring structure to ambiguity, help shape practical change plans, and deliver as priorities evolve. The role requires an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Requirements

• Currently pursuing or recently completed an associate’s, bachelor’s, or graduate degree in business, communications, human resources, organizational development, psychology, marketing, information systems, or a related field.
• Excellent written and verbal communication skills, with an interest in making complex information clear and accessible.
• Organized, dependable, and detail-oriented, with the ability to manage multiple assignments and meet deadlines.
• Comfortable collaborating with others, asking thoughtful questions, and incorporating feedback; able to engage with other business professionals in a team environment.
• Working knowledge of Microsoft 365 applications, including Word, PowerPoint, Excel, Outlook, and Teams.
• Comfortable working in a fast-paced, evolving environment where priorities may shift and deliverables may not be fully defined.
• Able to learn quickly, take on unfamiliar assignments with curiosity and a positive, solutions-oriented mindset, and remain organized and responsive under pressure while balancing priorities and deadlines.
• Flexible and adaptable, with the judgment to ask for guidance when needed and the confidence to propose ideas when there is room to shape the approach.
• Able to work in an ambiguous and changing environment, iterate quickly, and improve work as new information becomes available.
• Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

• Experience or a professional focus in change management, employee engagement, communications, learning, project management, or enterprise transformation.
• Prior internship, campus leadership, volunteer, project, or work experience is strongly desired.

Responsibilities

• Assist in developing and maintaining change management plans, communication plans, stakeholder lists, training plans, and project trackers; recommend approaches and help shape deliverables as needs become clearer.
• Research and organize information, turning evolving or incomplete inputs into useful materials for change initiatives.
• Coordinate meetings, capture notes, track action items, and follow up on agreed next steps.
• Draft and edit emails, FAQs, presentations, leader talking points, and employee updates; tailor messages to audiences while maintaining clear, consistent, brand-aligned language.
• Support town halls, listening sessions, and other engagement activities, including logistics and materials.
• Organize stakeholder feedback, summarize common questions, concerns, and themes, and recommend solutions to feedback.
• Assist in creating and reviewing job aids, quick-reference guides, learning materials, and support resources.
• Help coordinate training sessions, office hours, Q&A sessions, and post-launch support activities.
• Share observations and practical ideas to improve the employee experience.
• Gather information and document findings for change impact and stakeholder assessments.
• Maintain dashboards, status reports, and presentation materials that communicate progress, risks, and outcomes.
• Assist with surveys, feedback collection, and basic analysis to understand awareness, readiness, and adoption.
• Handle business information responsibly and follow applicable confidentiality and data-handling expectations.
• Participate in team meetings, working sessions, and reviews, incorporating feedback into assigned deliverables.
• Collaborate with transformation, communications, learning, and business teams.
• Explore responsible uses of AI and digital tools to improve research, content development, and team productivity.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance.
• Life and disability insurance.
• Fertility benefits and wellness resources.
• Paid sick time.
• Generous paid time off and holidays.
• Employee Assistance Program (EAP) and complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Commuter benefits and employee discount programs.
• Paid maternity leave and paid paternity leave, including for adoptive parents.
• Legal plan options and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree