Change Management and Training Lead

Caterpillar Inc.•Peoria, IL

3d•$128,470 - $192,710

About The Position

Caterpillar is seeking an ERP transformation Change Management Lead to support adoption of its dealer ERP solution built on Microsoft Dynamics 365 and Azure Integration Services. The role provides dealer and internal change-management guidance and thought leadership, including responsibility for dealer training strategy to help accelerate dealer business transformation. As part of a strategic initiative, the role coordinates delivery, aligns teams to milestones, manages risks and dependencies, and supports consistent, high-quality outcomes. The position develops and executes dealer training and change-management strategies, implements internal change-management best practices, and creates frameworks and guidance to promote adoption. It works with product teams and stakeholders to support feature intake, requirements gathering, tooling development, updates, and go-to-market execution. The role also monitors and evaluates change initiatives using metrics and dashboards, identifies opportunities to improve dealer experience and time to market, and shares knowledge through communication, workshops, and training.

Requirements

Knowledge of effective tactical, strategic, and operational planning techniques and ability to contribute to plans supporting the overall business plan.
Knowledge of project administration best practices and ability to use organizational strategies, practices, and tools to administer projects.
Knowledge of decision-making processes, tools, and techniques, and ability to analyze situations and make productive decisions using informed judgment.
Knowledge of data-gathering and reporting tools, techniques, and processes and ability to apply them in a company department or division.
Knowledge of application implementation and ability to implement software within an organization and help end users perform specific tasks.

Nice To Haves

Hands-on experience with Microsoft Dynamics 365 in a product, process, or deployment leadership role.
Technical background and solid understanding of IT systems and their interactions.
Proven ability to manage multiple projects and work with several dealers simultaneously.
Working knowledge of Azure DevOps.
Advanced knowledge of Excel, Microsoft PowerPoint, and Microsoft Project.
Proficiency with SharePoint, Teams, and dashboards such as Power BI.
Strong analytical skills to interpret requirements and support decision-making.
Exceptional facilitation and stakeholder-management abilities.
Experience presenting to and interacting with executive leaders.
Previous agile training, including sprint planning, daily scrums, sprints, and retrospectives.
Knowledge of the Caterpillar digital portfolio.
Knowledge of Caterpillar Dealer Operations.

Responsibilities

Provide dealer and internal change-management support, thought leadership, and guidance to promote effective adoption of the Cat ERP solution leveraging Microsoft Dynamics 365.
Manage day-to-day change-management project activities, responsibilities, schedules, and contingency planning for potential risks.
Develop and execute the dealer training strategy.
Implement internal change-management best practices and support alignment across workstreams.
Develop the dealer training approach, including tools, processes, and resourcing, to support dealer change efforts.
Assist with stakeholder updates to influence changes in behavior and processes.
Manage intake of product features through the DRB from product teams to support adoption and go-to-market execution.
Develop and deploy a dealer change-management framework and guidance to encourage uptake of the Cat ERP solution.
Educate global users on change-management processes, methods, and systems.
Participate in business requirements gathering, document requirements, and support tooling development with internal partners.
Identify opportunities to improve dealer experience and accelerate time to market.
Track key metrics and evaluate whether change-management initiatives are successful, embedded, and effective.
Build and share knowledge through channels such as blogs, workshops, and training sessions.
Educate end users, champions, and stakeholders to help them navigate the transition or transformation without anxiety or fear.
Measure transition or transformation success using dashboard and business intelligence tools.