CGO Coordinator

Weis Markets•State College, PA

About The Position

The CGO Coordinator maintains the integrity and accuracy of the store’s CGO system and related inventory processes. The role investigates and resolves balance-on-hand issues, performs out-of-stock counts, reviews overstock items, prepares daily department pick lists, and uses reports to support inventory accuracy and profitability. The coordinator communicates with store management, department managers, night crew, and the Regional CGO analyst to address operational issues and maintain planogram and secondary-display accuracy. The position also includes customer service, signage, sanitation, recordkeeping, and compliance responsibilities. The associate follows company policies and applicable laws, maintains clean and safe work areas, uses company-provided protective equipment, and may assist in other departments. The role indirectly supervises department associates, with the number depending on store size.

Requirements

High school education or a General Education Degree (GED).
Ability to perform each essential duty satisfactorily, with or without accommodation.
Two or more years of retail grocery experience is preferred.

Nice To Haves

Two or more years of retail grocery experience.

Responsibilities

Greet customers and provide prompt, courteous service and assistance; help resolve customer concerns professionally.
Follow company policies related to customer satisfaction.
Work cooperatively and communicate with store management, department managers, and night crew.
Maintain the integrity of the CGO system throughout the store.
Investigate and resolve balance-on-hand issues.
Understand and use applications and current technology relevant to CGO operations; stay up to date with new technology.
Ensure reports and records are accurate, complete, and retained according to company policy.
Review applicable reports and make appropriate decisions to support profitability, including overnight order lists, in-aisle load audits, commodity pack-out reports, and negative inventory reports.
Create daily pick lists for all departments.
Perform daily out-of-stock counts and investigate the causes of out-of-stock conditions.
Investigate overstock items from previous deliveries to resolve mis-picks or forecasting issues.
Create secondary display settings in CGO as directed by the Store Manager.
Identify planogram integrity issues and communicate with other departments to resolve them and provide updates or changes.
Assist with signage for out-of-stock merchandise in accordance with company standards.
Identify and correct inaccurate balance-on-hand records.
Maintain the “Blue Chip” program of secondary product locations to support replenishment.
Review salvage and transfer processes to ensure balance-on-hand accuracy.
Work with the Regional CGO analyst to resolve out-of-stock issues and concerns.
Maintain department sanitation; follow cleaning schedules and guidelines, keep work areas and equipment clean and maintained, and dispose of trash properly.
Perform duties in accordance with company policies and programs and applicable local, state, and federal laws and regulations, including environmental, health, safety, and security requirements.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Perform other staff duties as required and assist in other departments when called upon.
Indirectly supervise associates working in the department.