CFS Manager- New/Used

AutoNation • Newnan, GA

1d

About The Position

The CFS Manager, also described as the F&I Manager, supports customers through the finance and insurance stage of purchasing a vehicle in AutoNation’s no-haggle sales environment. The role makes credit decisions, submits deals to lenders for approval, helps resolve disconnects in the sales process, and identifies suitable finance and insurance products for customers.

The manager welcomes customers and transitions them from Sales to Finance, determines financing needs and payment options through consultative interviews, and presents a transparent menu of prices, financing options, and products. The position processes finance transactions in compliance with state and federal laws, follows up to ensure customer satisfaction, builds referral relationships, and works toward targeted sales goals. It also involves product knowledge, timely administrative work, and providing an exceptional customer experience that supports customer loyalty.

AutoNation describes its leadership culture as innovative and people-focused, with opportunities to make an impact, a national scale with an entrepreneurial spirit, and an inclusive culture. The company welcomes candidates from all backgrounds and encourages applicants who may not meet every listed requirement.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Highly detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.

Nice To Haves

• Prior sales experience is preferred but not required.
• Proven leadership experience.
• Strategic thinking and execution skills.
• Passion for innovation and people development.

Responsibilities

• Welcome customers to the store and transition them from Sales to Finance during vehicle purchases.
• Work with employees and customers to develop relationships.
• Determine customer financing needs and payment options through a consultative interview process.
• Present customers with a transparent pricing menu detailing financing options and products.
• Process finance transactions and ensure compliance with state and federal laws and regulations.
• Follow up with customers to ensure satisfaction.
• Build rapport with customers and create a base of referrals.
• Set and achieve targeted sales goals.
• Develop superior product knowledge to help customers effectively.
• Handle administrative processes in a timely manner and in compliance with company policy.
• Provide an exceptional customer experience to drive loyalty.
• Make credit decisions, submit deals to lenders for approval, and help bridge disconnects in the sales process.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED