CFS Manager- New/Used at AutoNation Mazda Arapahoe
About The Position
The F&I Manager works in AutoNation’s no-haggle sales environment, making credit decisions, submitting deals to lenders for approval, and helping bridge disconnects in the sales process. The role identifies suitable finance and insurance products for customers and guides them through financing during their vehicle purchase. The manager welcomes customers and transitions them from Sales to Finance, determines financing needs and payment options through a consultative interview, and presents a transparent menu of pricing, financing options, and products. The role also processes finance transactions in compliance with state and federal laws, supports customer satisfaction and loyalty, and achieves sales goals.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Ability to set and achieve targeted goals.
- Highly detail-oriented and organized.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Experience and desire to work with technology.
Nice To Haves
- Prior sales experience is preferred but not required.
Responsibilities
- Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process.
- Work directly with employees and customers to develop relationships.
- Determine customer financing needs and payment options through a consultative interview process.
- Present customers with a fully transparent pricing menu detailing financing options and products.
- Process finance transactions and ensure compliance with all applicable state and federal laws and regulations.
- Follow up with customers to ensure satisfaction.
- Build rapport with customers to create a base of referrals.
- Set and achieve targeted sales goals.
- Gain product knowledge to effectively help customers.
- Handle administrative processes in a timely manner and in compliance with company policy.
- Provide an exceptional customer experience to drive loyalty.
- Make credit decisions and submit deals to lenders for approval.
Benefits
- Competitive compensation.
- 401k matching.
- Health insurance plans.
- Dental insurance plans.
- Vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Discount offers through YouDecide.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
