CEx Program Management Manager, HSDC

Corning•Charlotte, NC

28d•$137,618 - $189,226•Onsite

About The Position

Corning is a world leader in materials science, known for its innovations in glass, ceramics, and related materials. The Optical Communications segment has evolved into a comprehensive provider of optical solutions, serving both carrier and enterprise networks. This role supports a key Hyperscale Data Center customer, requiring strategic account management and close collaboration with various internal functions to ensure customer satisfaction and achieve business objectives.

Requirements

4-year degree
10+ years of account or program management experience working with strategic accounts
Experience engaging with diverse organization levels of experience (from entry level to experienced)
Experience driving organization change (people, process, technology)
A working knowledge of how to strategically and financially evaluate opportunities and corresponding ability to communicate recommendations
Strong data mining and analytical skills required to build confidence in data communicated to leadership and with customers (SAP, SFDC, RESCUE, Power BI Data Visualization…)
Executive level presentation skills and experience presenting to OCO and COC leadership
Direct customer engagement experience - presenting, negotiating, and/or training on strategic platforms
Proven ability to identify and lead improvement initiatives that deliver process efficiencies and deliver a best-in-class customer experience
Knowledge of data center infrastructure, fiber optic cabling, deployment, or similar technical product environments.
Experience with stocking strategies, forecasting, supplier scorecards, logistics, or international trade operations.
Experience creating dashboards, workflows, reports, or models that improve visibility, accountability, cost, speed, quality, or reliability.

Nice To Haves

Multiple experiences within Commercial, Supply Chain, Marketing, Operations, or PLM
Relationship management
Strong verbal and written communication skills
Highly organized and motivated to learn
Ability to lead numerous projects simultaneously
Collaborative mindset while working with a cross-functional team

Responsibilities

Provide strategic account management support to ensure delivery on strategy established by the Executive Account Director and Global Account Manager(s), fulfilling all customer expectations and achieving deep and ongoing customer access.
Partner closely with cross-functional teams including Supply Chain, PLM, Manufacturing, Quality, Engineering and Finance to coordinate all aspects of support for assigned customer(s) to mitigate risk and ensure stakeholder satisfaction.
Manage and oversee daily operations and responsibilities of the CEx Program Specialists for assigned account.
Engage frequently with various functions at the customer(s) level, as well as their partners.
Bring a continuous improvement and data-driven mindset to the role, using analytics, automation, forecasting, supplier performance insights, and structured operating cadences to improve visibility, decision quality, and customer experience.
Monitor projects and drive closure for all action items.
Provide program management support for a Hyperscale Data Center customer.
Provide contract management support for Hyperscale Data Center customer(s).
Act as account program team leader, responsible for customer-facing commercial business review topics, customer/internal reporting, internal executive oversight, Blackbook planning, and long-range planning.
Leverage strategic platforms, automation and digital capabilities to reduce effort and improve service to delight customers.
Support contract negotiations and track monthly progress against existing contracts to manage price break timing.
Assume ownership on a subset of orders/products/projects that require higher touch points than standard products.
Manage and oversee the CEx Program Specialists’ daily operations and responsibilities, including onboarding and training new hires, people and career development, team effectiveness and cohesion, and performance management.
Identify and initiate action plans for continuous improvement, implement process improvements, and develop a continuous improvement mindset within the team.