Certified Senior Pharmacy Technician

Walgreens • Summerville, SC

4d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role assists with prescription processing, customer service, workflow, inventory, clerical tasks, clinical services, and pharmacy performance. It also coaches pharmacy technicians and cashiers on using pharmacy processes and tools effectively, and helps maintain the Pharmacy Department in a clean, stocked, and orderly condition.

The technician maintains PTCB or ExCPT certification through the designated training program and/or state-required certification or registration, completes assigned training and continuing education, and keeps current with developments in healthcare and pharmacy. The position requires a flexible schedule, including evening and weekend hours.

Requirements

• PTCB or ExCPT certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Build relationships with valuable customers and support a positive customer experience.
• Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales, handle cash as required, and assist customers in locating over-the-counter products.
• Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• Support the Pharmacy Manager and Staff Pharmacist in reviewing and improving pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
• May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
• Support execution of the Pickup program.
• Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
• Coach pharmacy technicians and cashiers on correct use of processes and tools to improve pharmacy efficiency.
• Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
• Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
• Attend assigned training, complete requested PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed