Certified Senior Pharmacy Technician

Walgreens•Huber Heights, OH

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and workflow, supports inventory and financial performance, and helps coordinate clinical services and pharmacy outreach. The technician also coaches pharmacy technicians and cashiers, maintains required certification and training, and completes other assigned duties.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the stated excluded settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products.
Assist with pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow error-reporting and Quality Improvement Program procedures.
Register related sales, handle cash as required, and process and resubmit manual third-party prescription claims in a timely manner.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians, and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, and damaged goods.
Assist the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, inventory, and Rx KPI data and identifying improvements.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical professionals and conduct provider detailing and outreach to healthcare and community groups and facilities.
Support execution of the Pickup program and help keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.