Certified Senior Pharmacy Technician

Walgreens•Pittsburgh, PA

11d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role assists customers and patients, supports prescription processing, maintains pharmacy workflow and inventory, and helps improve pharmacy financial, customer service, and inventory performance. The technician also supports clinical services, relationships with local healthcare providers, and pharmacy team development. Certification and continuing education must be maintained through the designated program or as required by the state.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collectively bargained locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model Walgreens customer service practices.
Build relationships with valuable customers and provide assistance locating over-the-counter products.
Assist pharmacists with pharmacy practice, prescription processing, data entry, prescription filling, medication checks, workflow scheduling, and compliance with applicable policies and the Pharmacy Code of Conduct.
Report prescription errors immediately and follow company procedures for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and perform assigned pharmacy clerical duties.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; submit claims for shipment discrepancies or damaged Rx goods.
Support analysis and improvement of pharmacy financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling patient blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and conduct outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Support execution of the Pickup program.
Maintain pharmacy supplies and ensure the department is clean, neat, orderly, and adequately stocked.
Coach pharmacy technicians and cashiers on proper processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.