Certified Senior Pharmacy Technician

Walgreens•Buckeye, AZ

7d•$21 - $29

About The Position

The Certified Senior Pharmacy Technician assists in pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role supports prescription processing, customer service, inventory management, pharmacy workflow, clinical services, and the Pharmacy Manager and Staff Pharmacist. It also coaches pharmacy technicians and cashiers on using processes and tools correctly, and maintains required certification and ongoing pharmacy knowledge.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
Build strong relationships with valuable customers.
Assist pharmacists with pharmacy practice and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in reviewing and improving financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Support relationships with the local medical community through provider outreach and engagement with healthcare groups and care facilities.
Support execution of the Pickup program.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or meet state certification or registration requirements.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.