Certified Senior Pharmacy Technician

Walgreens•Castro Valley, CA

3d•$21 - $29

About The Position

The Certified Senior Pharmacy Technician assists in the practice of pharmacy under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role supports pharmacy operations, prescription processing, customer service, inventory management, and clinical services. It also helps maintain pharmacy workflow and performance, coaches pharmacy technicians and cashiers, and supports relationships with local healthcare providers. The technician maintains required certification or registration, completes assigned training and continuing education, and keeps current with developments in healthcare and pharmacy. The position requires a flexible schedule that includes evening and weekend hours.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers.
Assist pharmacists with pharmacy practice and workflow under their supervision, following applicable laws and company policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication, and check for possible interactions.
Report prescription errors immediately and follow company error-reporting and quality-improvement procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment discrepancies and damaged goods.
Assist pharmacy leadership in reviewing pharmacy financial, customer-service, inventory, and Rx KPI performance data.
Support pharmacists with clinical services, including collecting and labeling patient blood or urine samples when needed, and coordinate services with healthcare clinics and external providers.
Help develop and maintain relationships with local medical professionals and community organizations through outreach and provider detailing.
Support execution of the Pickup program.
Maintain a clean, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers on processes and tools to improve pharmacy efficiency.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.