Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician supports pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role serves customers and patients, helps maintain an efficient prescription workflow, supports inventory and financial performance, and coaches pharmacy technicians and cashiers on processes and tools. The technician also supports clinical services, provider outreach, and pharmacy department upkeep as assigned. The position requires maintaining PTCB or ExCPT certification through the designated training program and/or meeting state certification or registration requirements. The technician attends requested training, completes PPLs, earns continuing education credits, and maintains current knowledge and skills in healthcare and pharmacy.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
- Build strong relationships with valuable customers.
- Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
- Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, collect and handle cash, and assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and complete other assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
- Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- Assist pharmacists with clinical services, including collecting and labeling patient blood or urine samples when required, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Support relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Support execution of the Pickup program.
- Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
- Coach pharmacy technicians and cashiers in the proper use of processes and tools to improve pharmacy efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated program and/or maintain state-required certification or registration.
- Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
