Certified Senior Pharmacy Technician

Walgreens•Merced, CA

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role serves customers, processes prescriptions and claims, supports inventory and workflow management, and assists with clinical services and community outreach. The technician also coaches pharmacy technicians and cashiers, maintains required certification and training, and helps keep the Pharmacy Department stocked, clean, and orderly.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of pharmacy technician work experience in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified exempt settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products.
Assist pharmacists with pharmacy practice, prescription processing, workflow scheduling, and compliance with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medications, and check for possible interactions.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
Register sales, collect and handle cash, answer calls that do not require a pharmacist’s attention, and process manual third-party claims and other clerical work.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies or damaged goods involving prescription drugs.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and conduct outreach to medical and community organizations.
Support execution of the Pickup program and maintain a stocked, clean, neat, and orderly Pharmacy Department.
Coach pharmacy technicians and cashiers on correct processes and tools to improve pharmacy efficiency.
Comply with company policies and maintain respectful coworker relationships; complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; attend requested training, complete PPLs, earn continuing-education credits, and maintain pharmacy and healthcare knowledge.