Certified Senior Pharmacy Technician

Walgreens•Fishers, IN

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role assists with prescription processing, customer service, workflow, inventory management, clerical duties, and clinical services, while helping maintain a clean and orderly pharmacy. The technician also coaches pharmacy technicians and cashiers on processes and tools, supports pharmacy performance, and builds relationships with the local medical community. The role requires maintaining PTCB or ExCPT certification through the designated training program and/or required state certification or registration. The technician attends requested training, completes PPLs, earns continuing education credits, and keeps current with developments in healthcare and pharmacy. Flexible scheduling, including evening and weekend hours, is required.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of pharmacy technician work experience in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and support a positive customer experience.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow error-related policies and quality improvement procedures.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible and handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for warehouse overages, shortages, order errors, and damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance; review prescription KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collection and labeling of blood or urine samples when required, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and conduct outreach to healthcare groups and residential or nursing facilities.
Support execution of the Pickup program.
Maintain adequate pharmacy supplies and ensure the department is clean, neat, and orderly.
Coach pharmacy technicians and cashiers on correct use of processes and tools to improve pharmacy efficiency.
Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Maintain required certification or registration, attend requested training, complete PPLs, earn continuing education credits, and stay informed about healthcare and pharmacy developments.