Certified Senior Pharmacy Technician

Walgreens•Bend, OR

10d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under pharmacist supervision and in accordance with applicable state, federal, and company policies. The role provides customer service, assists with prescription processing and workflow, manages pharmacy inventory, supports clinical services, and helps maintain pharmacy operations and relationships with the local medical community. The technician also coaches pharmacy technicians and cashiers on processes and tools, supports training and quality improvement, and maintains required certification and knowledge of pharmacy practices. The position requires a flexible schedule, including evening and weekend hours. The role will remain open until filled.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of pharmacy technician work experience in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products when possible.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and conduct provider outreach to medical groups, retirement homes, nursing homes, and other forums.
Support execution of the Pickup program.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers on processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments as directed.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and keep pharmacy and healthcare knowledge current.