Certified Senior Pharmacy Technician

Walgreens•Daly City, CA

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and dispensing, supports inventory and workflow management, and helps maintain pharmacy performance and relationships with the local medical community. The technician also coaches pharmacy technicians and cashiers on processes and tools, completes assigned training, and maintains required certification and knowledge of pharmacy practices.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as operating a computer, using programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients, answer questions, resolve issues, and provide helpful service.
Model customer-service best practices and develop relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company policies for errors and the Quality Improvement Program.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register related sales, handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
Assist pharmacy leaders in analyzing pharmacy financial, customer-service, inventory, and Rx KPI data.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with Walgreens clinics and external providers.
Support relationships with local medical professionals and conduct outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.