Certified Senior Pharmacy Technician

Walgreens•Miami Beach, FL

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and dispensing, supports pharmacy workflow, and helps manage inventory, claims, and department performance. The technician may also assist with clinical services and outreach to local health care providers, and coaches pharmacy technicians and cashiers on processes and tools. The position requires maintaining the applicable certification or registration, completing assigned training, and keeping current with developments in pharmacy and health care.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy or Health System Pharmacy locations and locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and build relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter and verify patient and drug information, fill prescriptions, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company policies and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in reviewing and improving financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with Walgreens clinics and external providers.
Help maintain relationships with local medical and health care communities through provider outreach and detailing.
Support execution of the Pickup program.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain pharmacy and health care knowledge.