Certified Senior Pharmacy Technician

Walgreens•Wyoming, MI

4d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations and customer service under the supervision of pharmacists and in accordance with state, federal, and company policies. The role assists with prescription processing, pharmacy workflow, inventory management, claims, customer questions, and clinical service coordination. It also helps improve pharmacy performance, supports relationships with local healthcare providers, coaches pharmacy technicians and cashiers, and maintains required certification and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, and collectively bargained locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products when possible.
Assist pharmacists with pharmacy practice and workflow under their supervision, following applicable laws, company policies, and the Pharmacy Code of Conduct.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medications, and check for possible interactions.
Report prescription errors immediately and follow company procedures related to errors and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and answer telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and complete other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies or damaged prescription drugs.
Assist pharmacy leadership in reviewing and improving financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate clinical services with Walgreens clinics and external providers.
Support relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Support execution of the Pickup program.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain healthcare and pharmacy knowledge.