Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state, federal, and company policies. The role includes customer service, prescription processing, pharmacy workflow support, inventory management, clerical duties, and assistance with clinical services. The technician also helps maintain the Pharmacy Department and coaches pharmacy technicians and cashiers on processes and tools. The position requires maintaining PTCB or ExCPT certification through the designated training program and/or state-required certification or registration, attending requested training, completing PPLs, and maintaining relevant healthcare and pharmacy knowledge. The role requires a flexible schedule, including evening and weekend hours.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Build strong relationships with valuable customers.
- Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
- Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication, check for possible interactions, and assist with pharmacy workflow.
- Immediately report prescription errors to the pharmacist and follow company policies and procedures for pharmacy errors and quality improvement.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged Rx goods through claims.
- Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance, including Rx KPIs with the Store Manager and Healthcare Supervisor.
- May assist pharmacists with clinical services, including collection and labeling of blood or urine samples, and coordinate clinical services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical and healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Support execution of the Pickup program.
- Maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated program and/or state-required certification or registration.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
