Certified Senior Pharmacy Technician

Walgreens•El Paso, TX

14d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician assists in the practice of pharmacy under a pharmacist’s supervision and in accordance with state, federal, and company policies. The role supports customer service, prescription processing, pharmacy workflow, inventory management, clinical services, and department operations. It also coaches pharmacy technicians and cashiers on processes and tools, helps maintain relationships with local healthcare providers, and completes required training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build strong relationships with valuable customers.
Assist with pharmacy operations under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies or damaged prescription drugs.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including review of Rx KPIs with store and healthcare leadership.
Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Support execution of the Pickup program.
Help maintain a clean, orderly, adequately stocked pharmacy department.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or required state certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.