Certified Senior Pharmacy Technician

Walgreens•Plano, TX

15d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and workflow, supports inventory management and pharmacy performance, and coaches pharmacy technicians and cashiers. The technician maintains required certification and continues to develop healthcare and pharmacy knowledge.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service practices.
Build relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, fill prescriptions, check medicine accuracy and possible interactions, and assist pharmacists with workflow and scheduling.
Immediately report prescription errors and follow related company procedures and the Quality Improvement Program.
Register sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
Coach pharmacy technicians and cashiers in the proper use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing-education credits, and maintain current healthcare and pharmacy knowledge.