Certified Senior Pharmacy Technician

Walgreens•Nampa, ID

14d

About The Position

The Certified Senior Pharmacy Technician assists in pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role supports prescription processing, customer service, pharmacy workflow, inventory management, clinical services, and pharmacy performance. It also coaches pharmacy technicians and cashiers on processes and tools, maintains required certification and training, and completes assigned tasks.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products when possible.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and company policies.
Use pharmacy systems to enter patient and drug information; fill prescriptions by retrieving, counting, and pouring medications; verify medication accuracy; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures related to pharmacy errors and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with the local medical community through provider outreach and engagement with health groups and care facilities.
Support execution of the Pickup program.
Maintain the Pharmacy Department’s supplies and ensure it is clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.