Certified Senior Pharmacy Technician

Walgreens•Ocoee, FL

19d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and workflow, supports inventory and financial performance, and helps coordinate clinical services and relationships with local healthcare providers. The technician also coaches pharmacy technicians and cashiers, maintains required certification and training, and completes other duties assigned by pharmacy leadership.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the stated exempt locations or roles.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as operating a computer, using programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and provide help locating over-the-counter products.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and report prescription errors immediately.
Register sales on the assigned cash register and handle cash as required.
Handle appropriate telephone calls, including calls to physicians, and process and resubmit third-party prescription claims.
Perform clerical duties assigned by the Pharmacy Manager.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Support pharmacy leadership in reviewing financial, customer-service, inventory, and prescription KPI performance.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with Walgreens clinics and external providers.
Help maintain relationships with local medical professionals and conduct outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on processes and tools to improve pharmacy efficiency.
Maintain respectful relationships with coworkers, comply with company policies, and complete special assignments.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.