Certified Senior Pharmacy Technician

Walgreens•Wareham, MA

3d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician assists in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies. The role supports prescription processing, pharmacy operations, inventory management, customer service, clinical services, and the pharmacy team. The technician also helps improve pharmacy performance and maintains required certification, training, and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, managing programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to provide a positive customer experience.
Model customer service best practices and develop strong relationships with valuable customers.
Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and comply with company error-reporting and Quality Improvement Program policies.
Follow the company policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
Register related sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer service, and inventory performance data and Rx KPIs.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with Walgreens healthcare clinics and external providers.
Support relationships with local medical providers and healthcare organizations through provider outreach and detailing.
Support execution of the Pickup program.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers on proper processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, obtain continuing education credits, and keep healthcare and pharmacy knowledge current.