Certified Senior Pharmacy Technician

Walgreens•Huntsville, AL

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, processes prescriptions and insurance claims, manages pharmacy inventory, supports clinical services, and helps maintain pharmacy workflow and performance. It also coaches pharmacy technicians and cashiers, supports relationships with local healthcare providers, and helps keep the Pharmacy Department clean, stocked, and orderly. The technician maintains required certification and pharmacy knowledge through training and continuing education. The position requires one year of pharmacy technician experience, PTCB or ExCPT certification (except in Puerto Rico), English fluency (except in Puerto Rico), and willingness to work a flexible schedule that includes evenings and weekends. The employee must also be willing to obtain active immunization certification within 90 days of hire, subject to the stated exceptions.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified Community Specialty Pharmacy, Health System Pharmacy, or collectively bargained locations.
Comply with applicable state, federal, and company pharmacy policies and procedures.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing online information.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and maintain respectful relationships with coworkers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer-service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
As needed, assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Support execution of the Pickup program.
Help ensure the Pharmacy Department is adequately stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve efficiency.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.