Certified Senior Pharmacy Technician

Walgreens•Stone Mountain, GA

9d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician assists pharmacists in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policy. The role supports customer service, prescription processing, pharmacy operations, inventory management, clinical services, and the development of pharmacy technicians and cashiers. It also maintains required certification and pharmacy knowledge through training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of pharmacy technician work experience in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop strong relationships with valuable customers.
Assist pharmacists with pharmacy practice and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medications, check for possible interactions, and help maintain pharmacy workflow.
Report prescription errors immediately and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment discrepancies or damaged prescription drugs.
Support pharmacy performance analysis and improvement, including review of prescription key performance indicators with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinating services with Walgreens healthcare clinics and external providers.
Help build relationships with local healthcare providers and conduct outreach to medical and community organizations.
Support execution of the Pickup program.
Help maintain a clean, orderly, adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers in correct processes and tool use to improve efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
Maintain PTCB or ExCPT certification through the designated training program and/or meet state certification or registration requirements.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.